Retail Sector

Improve the customer journey

Customer reception is one of the determining criteria in increasing loyalty. We offer you innovative solutions to transform the customer experience.

For each stage of the customer journey, whether it be before, during or after a visit, an ESII solution exists. And because the customer is always looking for new experiences, ESII designed "cross-chanel" solution.

Check-in on TWANA interactive kiosk, SmartWait mobile solution to get a virtual ticket, or also satisfaction surveys are part of our latest innovations.

ESII's solutions improve your customer experience, increase your turnover (improved ROI) and make your teams' work easier. Our customer journey management solutions enable retailers to reduce walk-away, increase sales conversion rates and optimize in-store resource efficiency, virtual queues, Click & Collect purchases and request assistance solutions.

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ESII Customer Great Shopping Experience infographics

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Click on the sections below to learn more about our Retail solutions that optimize the Customer Journey.

Our solutions

Single line queuing
eZQ™, our single queue solution for check-outs, allows you to speed up check-out process in order to improve customer service.
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purchase pick-up
eTrack™, our click-and-collect solution especially designed for purchase pick-up management.
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Services Center
For the Loyalty Card, Financing, Travel, Ticketing: Offer customized reception at your Services Center.
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Whatever your retail space is, our customer journey solution offers a high-quality service for your customers.
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In-store advice
Seeking out an advisor/sales person is an important driver of customer satisfaction. Discover how to make this contact easier and much more.
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Deli counters
Innovative and unique solutions to make deli counters profitable.
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