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Retail

Customer reception management solutions for retail

EXPRESS PURCHASE PICK-UP WITH ETRACK™

Manage all the stages of the order

ESII eTrack logo purchase pick-upeTrack™ is a Click & Collect solution especially designed for managing purchase and "drive through" pick-ups. It manages all the stages of the order: identification of the drive-through pick-up, preparation, customer information screen for tracking the order in the waiting area, checking, hand-over to the customer and monitoring.

Our online appointment-making module can also be connected to eTrack™: Your customers can directly make an appointment online for picking up their purchases.

Thanks to this express pick-up solution, you significantly cut waiting times for the purchase pick-up and improve the customer experience.

ESII benefits for solution Benefits:

  • Manager tools: supervision in real time
  • Optimization of processes
  • Improved customer satisfaction

​USE CASE

ESII use case purchase pick-up

 

 

INFOGRAPHICS

ESII purchase pick up infographics

 

 


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Success Stories

Logo Argos

Argos

ESII's solutions are installed in close to 500 stores in the UK. Discover more about the type of solutions installed and the benefits for the users below.

Overview

  • Close to 500 stores equipped in the UK
  • eTrack™ purchase pick-up management solution

Customer Flow Management Concept
  • Customers select the items they want to buy and go to the check-out counters. Cashier staff enter the items, register the payment and confirm the order. The estimated processing time in printed on the receipt. 
  • The order is automatically sent in back-office to be prepared and given to customers. Via their order number, customers are informed about the order status and are called at the collection point once it is ready.
  Benefits
  • Actual and perceived waiting time is decreased
  • Customers are informed: active and stress-free wait
  • Real time performance analysis (manager alert if waiting time is too important)
 
Logo Leroy Merlin

Leroy Merlin

"Since we have set up this ESII solution, situation has really improved. It is an educative tool with which our customers can now follow the processing of their orders. "

Stéphane LALES Logistics Department Manager LEROY MERLIN Ivry-sur-Seine (France)
Overview

  • 120 stores installed in France
  • Equipped department: Purchase Pick-Up
  • eTrack™ and eAppointment™

Customer Flow Management Concept
  • Appointment booking for customers and schedule management for managers
  • Good collection management from the order to the delivery (appointment booking/schedule management, preparation, display of the order steps, call and delivery to the client, monitoring)
  Benefits
  • Customers reassured and free
  • Effective monitoring and management of resources
  • Customer loyalty
Logo Lapeyre

Lapeyre

“Just on top of the counter, a screen informs the customers of the progress of their order, as well as the time remaining before it is ready. It’s a handy, time-saving tool for letting customers know when to collect their order right at the moment that it’s ready.”

LSA.fr about Lapeyre’s Purchase Pick-Up Department, France Lapeyre
Overview

  • 23 stores installed in France
  • Equipped section: Purchase Pick-Up

Customer Flow Management Concept
  • Purchase Pick-Up management from the order to the delivery (preparation, display of the order steps, call and delivery to the client, monitoring)
  Benefits
  • Clear and real-time communication: customers are reassured
  • Waiting times are managed: all departments reflect an improved image
  • Customer satisfaction and loyalty
  • Intuitive and easy-to-use tool

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