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Public Sector

Reception management solutions for the public sector

ENHANCING THE USER JOURNEY

Optimizing user reception and modernizing services are part of the challenges faced by the public sector.

The purpose of ESII solutions is to optimize queuing and facilitate the user journey. They adapt to all types of administrative services (city halls, tax offices, consulates, embassies, etc.), regardless of the number of visitors.

After having equipped more than 3,000 sites in the Public Sector, ESII enjoys a genuine know-how. For each step of the user journey, an ESII solution exists: making appointments via the Internet before the visit, check-in on an on-site interactive terminal, call ticket, dynamic communication on screen during waiting, satisfaction survey by e-mail after the visit, etc.

 

ESII benefits BENEFITS: 

  • Reduce waiting times
  • Free up waiting areas
  • Better digital relationship with your visitors

ROI

 

USE CASE

ESII use case public sector

Discover our solutions for the public sector on video

Single line queuing solution for airports: optimal check-out for security control and passport / immigration control


eZQ™, our single queue solution for check-outs/counters/desks, allows to speed up check-out process in order to improve organization and customer service. Process is 50% faster per counter and security gate and staff management is optimized through next passenger automatic call.

A single queue is installed before the desks/counters/gates. As soon as one counter is available, the next passenger is called via the screen and sound announcement. Passengers easily visualize which counter is available.

 

 


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Our solutions

NeoPlayer™
With NeoPlayer™, broadcast digital signage in your reception areas and reduce perceived waiting time.
More information
Infokiosk
The new Infokisok touch terminal consultation enables you to deliver your information or key messages clearly thanks to the interactive touch screen.
More information
eAppointment™
eAppointment™ is an appointment scheduling software that is complete, intuitive, full web, open and multiple-site.
More information

Success Stories

Logo Préfecture de Police de Paris

Paris Police Headquarters, France

ESII's solutions are installed in more than 40 sites of Paris Police Headquarters. Discover more about the type of solutions installed and the benefits for the users below. 

Overview

  • 42 equipped sites
  • Multiple site eSirius™
  • eAppointment™

Customer Flow Management Concept
  • Self-service reception with interactive kiosk DISEO™ TS (appointment identification)
  • Calls on signage displays for offices
  • Appointment scheduling on the Internet with eAppointment™ (600,000 appointments / year)
  Benefits
  • 80% of the appointments are scheduled from the Internet
  • Easy and simple appointment identification

Rouen City Hall, France

“The circuit is very simple. We have installed an automatic terminal which, via a touchscreen, allows a user to take a ticket independently.“

Raphael Vidal Information Systems Department Rouen City Hall
Overview

  • 3 subsidiary city halls also equipped
  • eSirius™ solution

Customer Flow Management Concept
  • General reception by agent, by interactive kiosk CAMEO™ or by touchscreen dispenser
  • DISEO™ LP for the subsidiaries Display of waiting conditions in real time on video screen at reception desk
  • Visitor directed to the right service according his/her need
  • Call of the next visitor on video screens with digital signage broadcasting and sound alert
  Benefits
  • Reassured and well-oriented users
  • Anticipated flows and optimized resources management

Tax Offices, the Netherlands

ESII's solutions are installed in 40 Dutch Tax Offices. Discover more about the type of installed solutions and the benefits for the users below.

Overview

  • 40 locations
  • 1,600 agents (call center + counter receptionists)
  • Centrally managed solution on server eSirius™ in datacenter

Customer Flow Management Concept
  • 42 touchscreen dispensers DISEO™ for welcome managers
  • 4 interactive kiosks for self service reception
  • Calls on video screen
  Benefits
  • Centralized web solution with only one server for all the locations
  • Good TCO thanks to reliable components
  • Low maintenance cost by preventive maintenance and monitoring
TaM ESII success story

TaM

Montpellier Public Transport has chosen SmartWait™ and the Twana­™ Ultimate kiosk. To watch on video (subtitled in English):

Overview

  • 4 agencies equipped
  • Online and mobile app appointment booking
  • Wait conditions in real time
  • Interactive kiosk to take a ticket or appointment check-in

Customer Flow Management Concept
  • Checks the wait conditions
  • Takes a virtual ticket in the app or takes an appointment
  • Reception on the interactive kiosk with or without an appointment
  • Users called through a video display
  Benefits
  • Web service qui s'intègre dans l'univers de la TaM
  • Dématérialisation de la file d'attente
  • Gestion des RDV et des visites spontanées sans conflit

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ESII supports you

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