Public sector


Optimizing user reception and modernizing services are part of the challenges faced by the public sector.

The purpose of ESII solutions is to optimize queuing and facilitate the user journey. They adapt to all types of administrative services (city halls, tax offices, consulates, embassies, etc.), regardless of the number of visitors.

After having equipped more than 4,200 sites in the Public Sector, ESII enjoys a genuine know-how. For each step of the user journey, an ESII solution exists: making appointments via the Internet before the visit, check-in on an on-site interactive terminal, call ticket, dynamic communication on screen during waiting, satisfaction survey by e-mail after the visit, etc.


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ESII benefits BENEFITS: 

  • Reduce waiting times
  • Free up waiting areas
  • Better digital relationship with your visitors




ESII use case public sector

Our solutions

With NeoPlayer™, broadcast digital signage in your reception areas and reduce perceived waiting time.
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The new Infokisok touch terminal consultation enables you to deliver your information or key messages clearly thanks to the interactive touch screen.
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orion online appointment
Orion Appointment is a SaaS solution for online appointments.
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Success Stories

City of Brossard

City of Brossard

Brossard has over 88,000 residents. To make life easier for citizens, the City of Brossard already offers the bciti solution, a mobile app that connect cityzen to the city hall.

test Hugues


  • Partnership with B-CITI, card and app that centralize all the services to the citizens
  • Online appointment and identification on interactive kiosk
  • eSirius™ software with online appointment (eAppointment™) and interactive kiosk Twana™ Ultimate

Customer Flow Management Concept
  • The user makes an appointment on the website or on the B-CITI app
  • He receives a confirmation email with a QR Code
  • On the appointment date, he scans the QR Code or his B-CITI card to report his arrival
  • He will be called through a video screen
  • Only one app for users
  • Anticipated flows and optimized resources management
  • Low wait time
TaM ESII success story


Montpellier Public Transport has chosen SmartWait™ and the Twana­™ Ultimate kiosk. To watch on video (subtitled in English):


  • 4 agencies equipped
  • Online and mobile app appointment booking
  • Wait conditions in real time
  • Interactive kiosk to take a ticket or appointment check-in

Customer Flow Management Concept
  • Checks the wait conditions
  • Takes a virtual ticket in the app or takes an appointment
  • Reception on the interactive kiosk with or without an appointment
  • Users called through a video display
  • Web service qui s'intègre dans l'univers de la TaM
  • Dématérialisation de la file d'attente
  • Gestion des RDV et des visites spontanées sans conflit
Logo ministry

Federal Public Service (Belgium)


  • 11 agencies equipped: reception with and without appointment
  • User identification with Twana™ Ultimate
  • Orion solution
  • The solution will upgrade until 2022 towards a reception by appointment only

Customer Flow Management Concept
  • Twana™ Ultimate kiosk in the reception
  • The visitor with an appointment announces his arrival by scanning a QRCode received in the confirmation e-mail
  • The spontaneous visitor selects a service on the kiosk
  • The visitors less comfortable with kiosks goes to the reception where the staff gives them a ticket with a Diseo™ kiosk
  • Calls broadcasted on video screens from 32’’ to 65’’ depending on the room space
  • Powerful solution installed in 11 agencies that could manage a crowd peak of 400,000 visitors in June
  • Evolutive solution: first reception with and without appointment then upgrade to an appointment only reception
Logo Préfecture de Police de Paris

Paris Police Headquarters, France

ESII's solutions are installed in more than 40 sites of Paris Police Headquarters. Discover more about the type of solutions installed and the benefits for the users below. 


  • 42 equipped sites
  • Multiple site eSirius™
  • eAppointment™

Customer Flow Management Concept
  • Self-service reception with interactive kiosk DISEO™ TS (appointment identification)
  • Calls on signage displays for offices
  • Appointment scheduling on the Internet with eAppointment™ (600,000 appointments / year)
  • 80% of the appointments are scheduled from the Internet
  • Easy and simple appointment identification

Rouen City Hall, France

“The circuit is very simple. We have installed an automatic terminal which, via a touchscreen, allows a user to take a ticket independently.“

Raphael Vidal Information Systems Department Rouen City Hall

  • 3 subsidiary city halls also equipped
  • eSirius™ solution

Customer Flow Management Concept
  • General reception by agent, by interactive kiosk CAMEO™ or by touchscreen dispenser
  • DISEO™ LP for the subsidiaries Display of waiting conditions in real time on video screen at reception desk
  • Visitor directed to the right service according his/her need
  • Call of the next visitor on video screens with digital signage broadcasting and sound alert
  • Reassured and well-oriented users
  • Anticipated flows and optimized resources management

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