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21.10.14 Healthcare

Patients of the Steve Biko Academic Hospital in South Africa appreciate ESII reception management solutions

Steve Biko Academic Hospital, South Africa selected ESII solutions for its patients’ reception.

The eSirius solution has been installed. On arrival the patient selects his service via the DISEO™ interactive kiosk. In the waiting room a video screen displays communication, call numbers and the calling desk.

Thanks to this solution the staff works in better conditions and patients are more peaceful, one of them declares:

"Steve Biko Academic Hospital, South Africa, keeps improving patients' experience when they are in the hospital. Patients in wheelchairs and elderly people really appreciated the fast and efficient new patient flow service that is implemented at registration points. The system can prioritize categories of patients in order to provide them with a reliable, helpful and convenient registration process."

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