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12.05.17 Retail

ESII Strengthens Its Retail Positioning in Europe And Equips Another Media Markt Store

Media Markt
Media Markt is a German chain of stores selling consumer electronics and is Europe's largest retailer with over 750 stores in 15 countries.
 
ESII now equips 25 stores, of which the latest in Rotterdam (Netherlands).
 
An interactive kiosk receives customers in self-service for the Support department. They select their visit purpose (repair, replacement, order pick-up, etc.) and get a call ticket. A video screen displays the called numbers.
 
eSirius™ customer journey software was selected and drives the whole solution. 
 

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