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14.04.15 Retail

EDF Renews Its Trust To ESII

ESII Qwesteo

Last year, EDF equipped its stores with QWESTEO satisfaction survey tablets. This year, the stores renew their trust to ESII and keep a part of its tablet stock.

Simple, fast, fun and powerful, QWESTEO enables you to evaluate in real time your customers’ satisfaction at your points of sale.

In the EDF stores, QWESTEO is installed at the end of the customer journey, at the store exit, to collect customers’ opinion concerning their in-store experience. In a year, 1.2 millions views have been recorded. EDF ensures an improved customer satisfaction and can compare the satisfaction rate per point of sale.
 

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