Retail Sector
Improve the customer journey
Customer reception is one of the determining criteria in increasing loyalty. We offer you innovative solutions to transform the customer experience.
For each stage of the customer journey, whether it be before, during or after a visit, an ESII solution exists. And because the customer is always looking for new experiences, ESII designed "cross-chanel" solution.
Check-in on TWANA interactive kiosk, SmartWait mobile solution to get a virtual ticket, or also satisfaction surveys are part of our latest innovations.
ESII's solutions improve your customer experience, increase your turnover (improved ROI) and make your teams' work easier. Our customer journey management solutions enable retailers to reduce walk-away, increase sales conversion rates and optimize in-store resource efficiency, virtual queues, Click & Collect purchases and request assistance solutions.
INFOGRAPHICS
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Click on the sections below to learn more about our Retail solutions that optimize the Customer Journey.
Our solutions
Single line queuing
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purchase pick-up
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Services Center
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Stores
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In-store advice
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