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Unsere Kunden sagen es am besten

Mit über 10.000 Referenzen, ist ESII als Marktführer im Empfangs Management, weltweit anerkannt. Dies sind die neuesten Kundenreferenzen und konkrete Beispiele für Unternehmen, die uns vertraut haben und uns somit anspornen noch mehr zu tun geben.

  • Three elements convinced me to switch to this system: quick check-out process, the fact that customers never choose the wrong check-out counter and that we have more time to meet customers’ needs.
     
    We have 15 regular check-out counters and 9 in self-service. We have also installed a waiting time calculation system. Indeed, the risk of this system is the unpleasant feeling customers may have. Thus, it is very important to inform our customers about waiting time to reassure them. Then, since we have installed this system, waiting time never exceeds 4 minutes. Our customers’ and staff’s first impressions are very good!
    Logo Decathlon
    Sophie LAERMANS
    Cashier, Decathlon Alleur (Belgium)
  • The “eSirius” ticketing system installed by your company at Liège’s Financial Tower totally satisfies us.
     
    Agents dedicated to visitor reception appreciate this system, which greatly eases their work. Managers also like it as the software provides them with analysis and statistics tools that enable them to optimize visitor flow management. At last, visitors also enjoy this more professional approach of queue management.
     
    I hope this co-operation will keep on being so successful in the future.
    Logo SPF Finances
    Serge DEMBLON
    Technical Unit Agent, Tax Federal Public Service (Liège, Belgium)
  • The installation of the single queue was the opportunity to go further in terms of customer relationship. (…)  Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases. 
     
    Logo Decathlon
    Marie JOURDAN
    Customer Service Manager, Decathlon Lyon Part-Dieu
  • Die Einführung von eSiriusTM in den Swisscom Shops hat uns die Möglichkeit geboten, die Wartezeiten der Kunden signifikant zu verkürzen. Derzeit wartet der Kunde nur noch fünf kurze Minuten. Ein Ergebnis, das unsere Erwartungen weit übertrifft.

    logo swisscom
    Claudio BERTA
    Head of IT and Projects, Swisscom
  • Die verschiedenen Einstellmöglichkeiten von eSirius™ haben eine Anpassung an alle von den Abteilungen geforderten Änderungen der Funktionsweise ermöglicht. Beim letzten offiziellen Qualitätsaudit haben die Prüfer unsere Vorgehensweise ausdrücklich gelobt. Die Wartezeiten nach der Rezeption werden auf den Bildschirmen im Empfangsbereich angezeigt

    Raphaël Vidal
    Leiter des Anwendungsbereichs der Abteilung Forschung und Anwendungen der Direktion Informationssysteme
  • “The statistical reporting is a real asset to manage the system, staff is really happy with it and the environment is less stressful regarding waiting lines management. Customers are also happy, and our surveys conducted in installed stores have shown us a real increase in customers’ satisfaction. The ESII solution is a win-win situation for us and we recommend it for other businesses.”

    logo belgacom
    Monique MOERMAN
    Sales Performance & Coaching Manager, Belgacom
  • We previously had difficulty accommodating all our members at our Cissin branch, which is actually one of our larger branches. With the easy-to-use eGestat™ solution in place, our reception area is better organized and segmentation of visitors is clearer. The solution has also improved relations with members as well as our overall brand image. With the installation of video displays for customer calls we are able to communicate more information, more effectively with our members. 

    The team at ARSI is pragmatic and motivated and provided us with perfect support through this project. They went above and beyond our expectations.

    To further improve relations with our customers, our next request would be that vocal announcements could be made in our country’s other languages (a project currently in progress) because not all our members speak French.

    Patrice Ouedraogo
    of Caisses Populaires de Cissin, Burkina Faso
  • With three waiting rooms and one reception desk and 300 gynecology and obstetrics consultations per day, we quickly realised that we would need a system to support us.

    On arrival at the clinic, the patient checks in at a self-service kiosk. The system knows when and where the patient has an appointment and directs them to the different services they need to attend throughout their visit. This means that staff are immediately informed that their patient has arrived (with or without an appointment) and so do not need to look for them in the waiting area.

    logo cochin
    Michel Biressi
    Information System Manager of the Cochin-Broca-Hôtel Dieu Hospital Complex
  • More than a butcher's ticket, it is a management tool. The client can continue to shop, the system manages the personal back-up, the back-up staff at the right time enable to better serve customers by reducing waiting times. It is a comfort for the client. With statistics I could improve the staff positioning in accordance with customers affluence and monitor wait times.

    logo delhaize
    Mr. et Mrs. Baerten
    AD Delhaize Hannut, Belgium
  • For the IT department and more precisely for the Desk Service, there was a real strategic need to quantify and canalize “customers” who were soliciting us all over the year. Indeed, before the installation of eSirius, we only had a vague idea of the number of daily visitors. Yet, our range of services was increasing semester after semester…

    We were also working on another project: the replacement of our ticketing tool.

    Quickly after starting the production of the latter, we realized it was crucial to integrate eSirius to this new tool (BMC Footprints Service Core 11.5).

    This successful integration, specific to the EHL, was possible thanks to the flexibility of the eSirius solution and of its WebServices.

    For almost four months now, we have a queue line system in production that is totally integrated to our ticketing tool. Our “customers” got used to take a ticket to contact us. The possibility to make an appointment with the IT is also a noticeable and popular option among our “customers”.

    Moreover, the system is very reliable; there has been no problem since the implementation.

    Patrick DE GIORGI
    Application technician, Ecole Hôtelière de Lausanne
  • We decided to adopt the ESII solution and we deployed this system in dozens of stores. One of the major benefits is customers’ flows measurement and analysis. Today we can work with accurate customers’ number and waiting times. Everything is really clear and we really use the system. It will be a problem to work today without this system and I’d rather make it upgraded instead of working without it.

    logo fnac
    Thierry CAZORLA
    After Sales Service Manager, FNAC Montpellier
  • The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes collections. The queuing system provided by ESII has allowed us in recent years to ensure the management of all existing flows, keeping the same sequence number for data recording and blood collection, demonstrating also to be a reliable and robust system.

    logo labco
    David ESTRADA
    Office Manager, Laboratorio Central de Barcelona, General Lab / Labco
  • Since the installation of the ESII solution, the situation has clearly improved. it's a simple tool that enables our customers to follow the state of preparation of their order.

    logo Learoy Merlin
    Stéphane LALES
    Logistic manager
  • Lyon city have been looking for a web solution to improve customers flows and waiting time management in its city halls and we finally adopted the eSirius™ solution from ESII. eSirius™ really improves waiting conditions with better flows management: the arrival time is guaranteed and the environment is less stressful for the visitor. Our staff daily work is also improved because they can better manage the different visitors’ inquiries. Moreover, the system provides several statistical reports that are really useful for taskforce management.

    Carole MONTALAN
    Manager, Lyon City Hall
  • The first advantage is really waiting lines management and an anxiety free environment for our visitors. We have installed the ESII solution in one of our district city hall and now I can check in real time how many visitors are waiting, what tasks have been performed by staff, what requests have been asked, and I can benchmark those data with the ones we have at the main city hall.

    Danielle GONCALVES
    Assistant Manager, Staffing Department, Montpellier City Hall
  • Not only have we found the system to be very scalable, but ESII was also able to respond to our requests in a timely manner.

    The eGestat interface has been seamlessly integrated into our current IT system, PERIPHAR. We have not encountered any problems with the system in the six months that it has been installed. I have also recommended this product to one of my colleagues who has just finished installing it.

    The staff no longer have to intervene in the event of a dispute over a place in the queue as the customer has a ticket, meaning they are free to browse the store without losing their turn.

    caducée
    Nicolas VERDOUCQ
    Pyanet Pharmacy (France)
  • We really focused on the fact that the system was easy to use. Customers are served on a “first come, first served” basis, they have a better visibility regarding available counters, and de facto our customer service is improved. With this solution, our salespersons are also more available to the customers within the first contact, and the system clearly indicates when they are free to serve clients.

    To sum up, the system is really easy to use for the salespersons, understandable by the customers, and enables a better reception at the counters.

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    Gérard FABRE
    Sales Manager (French Railways)
  • We installed eSirius™ 2 years ago now in this agency. We faced no difficulty to install and deploy it. The system is very advanced; we can qualify customers’ visit type and therefore define a more efficient customer flow management strategy. I think that with this solution, we give the same impression of reliability and quality that we want to find on our airline and in every Air France service.

    logo Air France
    Michel LONG
    Air France KLM Branch Manager, Marseille

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