Kontakt
10.12.15 Retail

SFR Optimizes In-Store Customer Experience

ESII boutique SFR gestion accueil client
A new SFR store (Saint-Pierre, Reunion Island) has just installed an ESII customer flow management solution to improve in-store customer experience.
 
When they arrive, the customer selects their visit purpose on the DISEO™ touchscreen ticket dispenser (Purchase / Information, Professional, Support). They are provided with a call ticket. When it is their turn, they are called on one of the three LED Display™ installed in the store. 
 
With this easy-to-use solution (for both the salespersons and customers), actual and perceived wait is decreased and SFR improves customer experience and satisfaction. 
 

Wählen Sie Ihre Branche

3494da
8e44ad
d99915

ESII begleitet Sie

Sie haben ein Projekt und sie möchten das ESII Ihnen die passende Lösung anbietet? Finden Sie Ihre Lösung