Reception improved in a Clamart pharmacy

Pharmavance is a pharmacy network which has 35 stores all over France. This brand wants to provide a great customer/patient experience. In Clamart, one of this pharmacy chose to work with us to improve its reception.

Reception is done through a Diseo™ LP kiosk on which the patient selects between “Collect paid orders” or “with or without prescription” visit. Until he is called through a video screen, he can browse in the store.

2 benefits with this solution:

• the patient is not stressed in the queue
• there is no more order conflict