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18.03.13 Actualité générale

A new reception for Angouleme transport’s customers

ESII STGA
The Société de Transport du Grand Angouleme (STGA – Greater Angouleme Urban Transport) has just set up a new reception management system for its customers.
 
Now, they can select their visit purpose directly on the DISEO™ touchscreen dispenser installed at the store reception. They are then directed to the service they want (Card creation, Ticket, etc.). A screen displays both waiting conditions and calls to the different counters. To drive the whole reception (dispenser, waiting conditions display, calls, etc.), the eGestat™ solution has been selected.
 
Thanks to this easy-to-use solution, the STGA optimally manages its reception: less perceived and real waiting time, clear information about waiting conditions for customers, and a better flow management for the agents.

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