19.02.15 Retail

Fnac also chose the eZQ™ single line queuing solution

The checkout is the last step of the customer journey, that's what they will remember the most. That’s why Fnac chose EZQ ™, our single line queuing solution that enables faster checkout process to improve the customer service.

EZQ solution was installed in ten Fnac stores in several French cities including Paris, Lille, Lyon and Belgium in Brussels. The solution enables a better customer orientation and a faster checkout process.

Once a check-out is available, the next customer is called through the screen and the announcement sound. The visualization of the available check-out is easy for customers thanks to the orientation map.

Tested and approved by several stores EZQ ™ allows to reduce the waiting time leading to an improved customer satisfaction.

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