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18.05.18 Actualité générale

Customer experience reinvented in the Nespresso Boutique

Nespresso video

The website Echangeur by BNP Paribas decodes the in-store customer experience. Recently, they have investigated the new Nespresso Boutique and their innovative customer journey.

In the video they realized, we discover our Avatar solution that allows to welcome the visitor without ticket. Pictograms are used to quickly describe the visitor in the software allowing the Coffee Specialist to recognize the next customer.

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