Your reception in stations The summary below presents various ways of managing your reception.
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Information about waiting conditions The on site screens inform visitors about waiting conditions. This type of information can also be published in real time on your web site in order to better spread traffic and smooth the periods of traffic peaks.
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Self-service reception In order to adapt to your customers, our queuing solutions take into account requests as well as your visitors particular characteristics: priority for disabled people, directing to bilingual staff etc. You segment your queues virtually in order to manage your resources better.
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Calm waiting Your customers are relaxed since they know that the system has taken them into account according to their request.
Display of up-coming calls The reception system becomes your communication medium for reducing perceived waiting times and strengthening the impact of your messages and your communication.
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Video call Your customers are informed of which counter they must go to.
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Simple and appropriate reception The counter staff simply call the next visitor automatically allocated by the system according to your organization. The call modules can be electronic or computerized. Information about the requested service and waiting conditions are indicated for better preparation of the interview. Our software's flexibility and architecture allow us to interface very easily with your applications.
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Manager A real time supervision module informs you about your reception and thanks to the unique simulation system you are alerted about a potential waiting peak BEFORE this happens. You can automatically alert resources in the back-office to provide back-up support. The reception statistics allow you to make a detailed analysis of your activity.
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