Your reception in telecom stores The summary below presents various ways of managing your reception.
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 Information about waiting conditions On video, on the welcome kiosk, on Internet or directly on your customer's smartphone, the broadcasting of this information to your customers improves your brand image, better directs your customers and allows unprofitable waiting to be cut. The displays are fully customizable and ensure optimum reception quality.
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Reception by a "welcome manager" Our solutions allow your customers to be taken in hand as soon as they arrive, identifying their needs and arrival for an appointment, for training or for a presentation.
The welcome manager can use a fixed workstation or a mobile terminal.
Self-service reception The interactive and multimedia reception kiosk provides differentiated reception according to your customers' need. You segment your queues in order to manage your resources better. Some requests can be prioritized.
The system manages the best balance between a short wait and the match with the most qualified consultant regarding the request.
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Free and active waiting Besides the simple fact of being reassured that they have been taken in hand, your customers are free to benefit from the sales area and prepare their purchases. They know that the system has taken them into account according to their request and that a consultant is going to receive them.
Mobile customer Your customers are informed that they are about to be called via SMS. They can benefit from the sales area without having to regularly watch the screen thus allowing you to generate additional sales.
Video call Your customers are informed about their call by video. The call can be made by number, name, user name, key word, etc
You can also display the salesperson's photo.
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Appropriate reception Salespersons do not manage the queues, they simply look after the customer allocated to them automatically by the software. They can view all the information (waiting times, reasons etc) and can have a link with the CRM tool to receive the customer in a more personalized way.
Customer reception can be conducted from an island desk, at the counter or mobily (on PC tablet or PDA*).
The solution enables you to enter precise information about the visit for faultless traceability.
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Manager All our solutions include statistics per service and/or product, by salesperson, by day and time etc.
You create your own reports that you can then receive directly by email. You analyze your activity and supervise and manage your sales teams.
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