ESII Expertise in Reception Management Retail Sector

Transform the customer's time into a "Great Shopping Experience™"

Reception is one of the determining criteria in increasing customer loyalty.

ESII's solutions improve your reception and therefore allow you to no longer ever miss a sale because of waiting time, to provide your customers'
freedom, to increase your revenue, to make your teams' work easier, to offer new services to your customers and to analyze your business.

For all the departments of your store, we offer simple and innovative solutions which adapt to your organization and meet your needs.

Advantages

Client references

Client testimonial

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After-Sales: Good reception service

Providing good reception to your customers who are often stressed when contacting After-Sales, our solutions allow you to reassure them while making their wait active.

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Purchase collection / internet orders: Offer express services

Leaving a good image after the purchase is essential for customer satisfaction and loyalty. The eTrack™ solution allows you to fully manage purchase collection and orders while providing information to your customers throughout the various stages.

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In-store advice: Finding the right salesperson at the right time

Often customers do not know where to find the salesperson who can meet their needs. Our solutions guarantee you fast contact. Our management tools allow you to monitor your sales team's activities, to be warned in the event of a long wait or particular request.

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General reception: Giving an improved brand image

The store's main reception is the image of your brand, but it is also a place of high traffic which deals with a wide range of requests with peaks of activity that need management. Our solutions enable you to optimize your operation and organization in order to manage your reception in the most efficient way.

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Deli counters: Increase traffic

Deli counters need a significant throughput to be profitable. Our innovative solutions make your customers' shopping experience easier, provide information about waiting conditions and assist you in generating additional sales through dynamic communication.

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Stands: Encourage pleasure purchasing

Stands and mini-boutiques inside large supermarkets are subject to significant traffic swings (Christmas, Mothers’ Day, sales) and require managed customer reception. Using our solutions, your customers no longer need to worry about sales staff availability and can benefit from the showcases.

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Cutting materials : Make your service profitable

Increase your direct sales by letting customers take full advantage of your retail space while their materials are being cut to size. A fully informed customer is reassured and no longer needs to wait fruitlessly or make trips to and from with no added-value.
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Loyalty card / Financing: Achieve customer loyalty

This strategic service with high value added is crucial for achieving customer loyalty The service given must be flawless. Our innovative systems warn you even before there is any wait.

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Check-out: Avoid the "faster next check-out" syndrome"

Our management solutions allow your customers to go through the check-out as quickly and as simply as possible. Impulse purchases are encouraged thanks to a special pre-check-out area.

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Sales advice: Encouraging purchasing

For sales outlets which require a significant amount of sales advice, waiting times are often an hurdle on purchasing. Our solutions allow you to increase this transformation rate.

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	Generating additional sales Customer behavior is constantly evolving and that is why we have come up with innovative solutions which optimize customer flow management in your sales outlet thus limiting churn and increasing your revenue. At ESII we understand how your customers shop, but especially what really upsets them. That is why our solutions create an improved experience for your customers. Your benefits with the ESII store solution

Reception for Stores and Sales outlets The summary below presents various ways of managing your reception. Please click on the icons for further details Information about waiting conditions On video, on the welcome kiosk, on Internet or directly on your customer's smartphone, the broadcasting of this information to your customers improves your brand image, better directs your customers and allows unprofitable waiting to be cut. The display is fully customizable and ensures optimum reception quality. Find out more Reception by fixed or mobile "welcome manager" Our solutions allow your customers to be taken in hand as soon as they arrive and to identify their needs, appointments, training etc. Self-service reception Your customers select their request and are then directed to the salesperson corresponding to their request. Your sales staff are informed of the customer's need and can reply more accurately. Your segment your queues virtually in order to manage your resources better. Find out more Reception with a mobile application on a Smartphone Your customers select the service they wish directly on their Smartphone. The waiting times for each service is shown and queue allocation can be done remotely or on site. The call is then personalized. Free and active waiting Your customers are free to benefit from the sales area and prepare their purchases. They know that the system has taken them into account according to their request. Display of the up-coming calls Your customers view in real time the remaining waiting times and because the purchasing decision often takes place on the sales area, our solutions include video tools for promotional communication. Find out more Mobile customer Your customers are informed that they are about to be called via SMS. They can benefit from the sales area in complete freedom without having to watch the calling screen, thus allowing you to generate additional sales. Call You can call your customers via a number on a display, by their name on a video or by voice synthesis, or by going to greet them recognising them visually using photos taken by a camera as they came in. Your customers are informed to which counter or check-out they must go. You can display the list of the up-coming calls. Find out more Appropriate reception Salespersons do not manage the queues, they simply look after the customer allocated to them automatically by the software. Your salespersons view all the information (expectations, reasons, etc) and the customer data before or during the interview. Our software's flexibility and architecture allow us to interface very easily with your applications. Customer reception can be conducted from an island desk, a counter or mobily (on PC tablet or PDA*) Find out more Manager The statistics and supervision tables allow store managers to analyse the customer flows, the transformation rate and the salespersons' activity. In the event of any saturation for a section/sector, the coordinator is warned and another salesperson can be automatically called as back-up. Your business and your sales are maximised. Find out more Client testimonial Client references