ESII Expertise in Reception Management Retail Sector

	Generating additional sales Customer behavior is constantly evolving and that is why we have come up with innovative solutions which optimize customer flow management in your sales outlet thus limiting churn and increasing your revenue. At ESII we understand how your customers shop, but especially what really upsets them. That is why our solutions create an improved experience for your customers. Your benefits with the ESII store solution

Reception for Stores and Sales outlets The summary below presents various ways of managing your reception. Please click on the icons for further details Information about waiting conditions On video, on the welcome kiosk, on Internet or directly on your customer's smartphone, the broadcasting of this information to your customers improves your brand image, better directs your customers and allows unprofitable waiting to be cut. The display is fully customizable and ensures optimum reception quality. Find out more Reception by fixed or mobile "welcome manager" Our solutions allow your customers to be taken in hand as soon as they arrive and to identify their needs, appointments, training etc. Self-service reception Your customers select their request and are then directed to the salesperson corresponding to their request. Your sales staff are informed of the customer's need and can reply more accurately. Your segment your queues virtually in order to manage your resources better. Find out more Reception with a mobile application on a Smartphone Your customers select the service they wish directly on their Smartphone. The waiting times for each service is shown and queue allocation can be done remotely or on site. The call is then personalized. Free and active waiting Your customers are free to benefit from the sales area and prepare their purchases. They know that the system has taken them into account according to their request. Display of the up-coming calls Your customers view in real time the remaining waiting times and because the purchasing decision often takes place on the sales area, our solutions include video tools for promotional communication. Find out more Mobile customer Your customers are informed that they are about to be called via SMS. They can benefit from the sales area in complete freedom without having to watch the calling screen, thus allowing you to generate additional sales. Call You can call your customers via a number on a display, by their name on a video or by voice synthesis, or by going to greet them recognising them visually using photos taken by a camera as they came in. Your customers are informed to which counter or check-out they must go. You can display the list of the up-coming calls. Find out more Appropriate reception Salespersons do not manage the queues, they simply look after the customer allocated to them automatically by the software. Your salespersons view all the information (expectations, reasons, etc) and the customer data before or during the interview. Our software's flexibility and architecture allow us to interface very easily with your applications. Customer reception can be conducted from an island desk, a counter or mobily (on PC tablet or PDA*) Find out more Manager The statistics and supervision tables allow store managers to analyse the customer flows, the transformation rate and the salespersons' activity. In the event of any saturation for a section/sector, the coordinator is warned and another salesperson can be automatically called as back-up. Your business and your sales are maximised. Find out more Client testimonial Client references

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