Advantages

Your customer is not limited to the opening hours of the site or call center to make appointments and this enables you to reduce the load on your call center. The ergonomics of the appointment proposal web page can easily be integrated into your web site with a minimum of customization required (stylesheet).
Advantages

In a single click, the system knows that the appointment has arrived. It directs the person to the right service and the right salesperson/member of staff or workstation that is immediately warned.
Advantages

The member of staff is warned of an appointment by an imminent arrival message and by another one when the appointment actually arrives.

An alarm is triggered if someone is still waiting for his/her appointment after the arranged time. A video call system may also be interfaced.
Advantages

  • Controlled reception: You have a more precise idea of the visitor flow since it is planned (in all or in part). You control the appointment time periods.


  • Satisfied customers: No (or very little) on site waiting. Your reception is professional, your clients are satisfied with the service and want to come back.
Main features

  • The management of all types of appointments: for a service, for a salesperson/agent, for a workstation where dedicated appointment workstations exist.


  • The management of all appointments however they are made: via a call center or over the Internet, by a customer or during an interview, by a member of staff.


  • Identification of the customer's arrival: through reading a smartcard, by the customer entering a code on the interactive kiosk, by selecting a salesperson/receptionist in a list or directly by the salesperson/member of staff who is receiving the person with the appointment.


  • Guarantee to keep appointments on time by managing early or late arrivals: booking of the planned appointments periods, management of alarms, appointment confirmations and/or reminders X time before the appointment time by email or SMS.
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Reception by appointment


Harmony and management

ESII proposes a complete, intuitive, full Web, open and multiple-site solution covering all features ranging from making appointments on site or over the Internet to reception success and including the automatic identification of appointment arrivals.
You receive your customers in harmony by managing your resources and planning your business.



Operating the solution

Appointments can be made either by a call center, or over the Internet, or directly during an interview by a salesperson/member of staff.

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Making appointments over the Internet

Your customer makes an appointment using eAppointment over the Internet. They select their site, service and a period and the system proposes possible times according to the booked periods and appointments already made. They receive confirmation or a reminder of the appointment by email and/or SMS.

Advantages
 
 
The identification of appointments

This can be carried out by a salesperson/member of reception staff, by a self-service reception kiosk, by a card reader, a bar code or by entering an appointment code. The customer is identified and their appointment are automatically registered.

Advantages
   
Appointment reception

The salesperson/member of staff, equiped with the computer reception module, has all the required information to prepare and welcome their appointments. They can visualize permanently the persons waiting for appointments and those remaining for that day.

Advantages



This solution can also be combined with our reception management solution if you also receive visitors without an appointment. You offer an added-value service to your customers and reduce waiting times.
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