ESII Expertise in Reception Management Public Sector

Improve your organization's efficiency

We know that public sector organizations must deal with a high number of users every day. The maintenance of a high-level service is a real challenge, especially when you have to balance users' needs with government directives.

Thanks to its experience in the public sector, ESII commits with you to providing the best possible reception.

See our e-Administration solutions

Advantages

Reception for public services

The summary below presents the various ways of managing your reception.

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Information about waiting conditions

On video, and/or the Internet, the broadcasting of this information to your users improves your brand image, better directs your users and allows unprofitable waiting to be cut. The display is fully customizable and ensures optimum reception quality

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Reception by a "welcome manager"

Our solutions allow your clients to be taken in hand as soon as they arrive, their needs identification, and arrival for an appointment.

Self-service reception

The interactive and multimedia reception kiosk or ticket dispensers provide differentiated reception according to your users' need. In order to adapt to your clients/visitors, our solutions take into account their particular characteristics: priority for disabled people, directing to a bilingual consultant, etc. We also offer several solutions for guiding and directing your visitors: signage, dynamic directional arrows, software for directing to a staff member etc. Find out more

Reception with mobile Smartphone application

For local e-Administration. Your users select the service they need, directly on their Smartphone. The waiting time for each service is indicated and ticket allocation is done remotely or on site. The call is then personalized.

Calm waiting

Your visitors are informed and reassured and conflicts over whose turn is next are removed. They know that the system has taken them into account according to their request.

Display of the up-coming calls

Your users view in real time the remaining waiting times and can consult the broadcast messages and information (reminder of documents for a file, a census campaign, municipal information and news etc).

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Video call

Your users are informed to which counter or office they must go. The call can be made by number, name, user name, key word or viewing the calling workstation. Queues move more quickly and your patients are more relaxed.

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Appropriate reception

The staff do not manage the queues, they simply look after the visitor allocated to them automatically by the software. They can view all the information (wait, reasons etc) and can have a link with the CRM tool to receive the visitor in a more personalized way. Visitor reception can be conducted from an island desk, a counter or mobily (on PC tablet or PDA*)

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No anonymity thanks to our desk display

The use of a dynamic desk display automatically indicates the staff member's name according to their Windows login. You can also display other messages (date, time, closed desk, a particular message)

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Manager

The reception statistics allow you to analyze your activity: over 48 methods are available (cross-referenced tables, filters etc) to help in decision-making and planning. Supervision of reception provides a manager with an immediate picture of the situation and reception conditions. Color indicators and alarms provide information about any service saturation in order to be able to take immediate action. The unique waiting time simulation system, allows you to react before the situation gets worse. Depending on your configuration, our solutions manage several sites from a single server Find out more

Client testimonial

Client references

Video for government offices

Video for social services offices