Your reception in post offices The summary below presents various ways of managing your reception.
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 Information about waiting conditions On video, and/or the Internet, the broadcasting of this information to your customers improves your brand image, better directs your customers and allows unprofitable waiting to be cut. The display is fully customizable and ensures optimum reception quality.
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Reception by a "welcome manager" Our solutions allow your customers to be taken in hand as soon as they arrive and their needs to be identified.; giving them the information or basic forms without having to ask at the counter; guiding them to the automatic dispensers.
Self-service reception Your customers select their service and are then directed to the appropriate counter and the member of staff the most suited to meeting their request.
The general principle is to make customers wait in proportion to the processing time since there is nothing more frustrating than waiting a long time for a simple operation. In order to adapt to your clients/visitors, our solutions take into account their particular characteristics: priority for disabled people, transfert to bilingual consultant etc.
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Guaranteed time If the wait is long, you can indicate a guaranteed reception time which allows your customers to leave and come back at the time of their call. This customer service also allows you to reduce the traffic in the waiting area.
Free and active waiting Your customers are free to benefit from the area. They know that the system has taken them into account according to their request. During their wait, they can for example use the automatic dispensers. Elderly customers can wait sitting down.
Display of up-coming calls Your customers view in real time the remaining waiting time on video. Our solutions include a video communication tool.
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Appropriate reception Your consultants do not manage the queues, they simply look after the customer allocated to them automatically by the software. Your consultants view all the information (wait, reasons, etc) and the customer data. Customer reception can be conducted from an island desk, at the counter or mobily. Our software's flexibility and architecture allow us to interface very easily with your applications.
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Manager The statistics and supervision tables allow office managers to analyse the customer flows and typologies and the consultants' activity. In order to avoid waiting peaks and maintain your service quality, sophisticated support mechanisms and calling strategies optimize the management of the queues. Through our unique simulation system, the managers are warned as soon as the thresholds are exceeded.
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