ESII Expertise in Reception Management Health Sector

Improve reception for your patients

Hospitals and clinics work hard to reduce waiting times, manage costs more effectively, simplify the management of patients and improve the level of satisfaction.

These challenges are very high in the hospital environment, in particular because patients are worried or nervous in these surroundings.

ESII provides an overall patient flow management solution which integrates easily into your organization.

Our systems allow you to increase patient satisfaction, optimize your staff, meet your targets and improve your staff's working environment.

Our patient flow management solutions meet the requirements of the certification procedure carried out by the official health inspection authorities.

Advantages

Your reception in Hospitals / Clinics

The summary below presents various ways of managing your reception.

Please click on the icons

for further details

Information about waiting conditions

On video, and/or the Internet, the broadcasting of this information improves your reception quality and reassures your patients. The display is fully customizable and can be combined with communication.

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Appointments

Our solutions allow the number of non-honored appointments to be reduced. A reminder x hours before the appointment is sent by email and/or SMS and the patients can cancel their appointment by a simple click.

If they confirm their appointment, they are identified as soon as they arrive and the care staff is informed.

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General reception

Our solutions allow your patients to be taken in hand as soon as they arrive and their needs to identify their needs or their arrival for an appointment.

Self-service reception

Our reception kiosks identify your visitors as soon as they arrive and direct them to the service which matches the purpose for their visit.
Appointments are identified through the health smart card and your patients are directed to the appropriate service (hospitalisation, consultation, health professionals etc)

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Calm waiting

Your visitors are informed and your patients reassured and conflicts over whose turn is next are removed.

Your patients know that the system has taken them into account according to their request.

Display of the up-coming calls

Your patients view in real time the remaining waiting times and can consult the broadcast messages and information (reminder of documents for a file, a health check-up campaign, information about repayment rates etc).

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Call

You can call your patients by a number on a display, on a video or by voice synthesis. Your customers are informed to which office they must go. Queues move more quickly and your patients are more relaxed.

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Appropriate reception

Staff receive more relaxed visitors. They know at any given time who is there and why. They also know about their waiting conditions and can thus personalize and prepare the interview.
The flexibility and architecture of our software mean it can interface with the patient's file. Retrieval of information from the smart card avoids double entries.

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Manager

The supervision system provides immediate information about the current activity. An alert module indicating traffic flows or real or estimated waiting time allows staff to be adjusted to match the number of patients. Specific alerts for appointments are triggered. Dashboards help you improve service performance and costs. You can plan in an optimum way the required staff and organization to offer an improved patient-care staff relationship.

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Client testimonial

Client references

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	Boost the efficiency of your pharmacy The ESII solutions specifically designed for customer flow management in pharmacies enable you to put customer waiting to good use while increasing your revenue. The advantages for your pharmacy

Reception for pharmacies The summary below presents various ways of managing your reception. Please click on the icons for further details Self-service reception Your customers select their request and are then directed to the pharmacist/assistant best able to advise them. Customers who come to collect a pre-ordered item can have priority. Reading the health smart card is possible for directly gathering customer information. Find out more Free and active waiting Your customers are free to benefit from the health and beauty products area. They know that the system has taken them into account according to their request. Elderly customers, those with reduced mobility or pregnant women can wait their turn much more relaxed. Back-office The pharmacists/assistants in the back office can be used as back-up in the event of a traffic peak. They receive a traffic alarm, the actual or estimated wait. The configuration is fully configurable ("who" receives "which alarm"). Alarms appear in a pop-up and/or by email and/or by SMS. Find out more Display of the up-coming calls Your customers view in real time the remaining waiting times and because the purchasing decision often takes place in the sales area, our solutions include video tools for promotional communication. Find out more Mobile customer Your customers are informed that they are about to be called and are then called a little before their turn via SMS. They can benefit from the sales area in complete freedom thus allowing you to generate additional sales. Video Call You can call your patients by a number on a display, on a video or by their name on a video. Your customers are informed to which counter they must go. Queues move more quickly and your customers are more relaxed. Find out more Appropriate reception The pharmacists/assistants do not manage the queues, they simply look after the customer allocated to them automatically by the software. Customers no longer wait in front of the counters; the confidentiality of the exchanges is respected. Find out more Manager The statistics and supervision tables allow pharmacy managers to analyse the customer flows, the transformation rate and the sales activity. In the event of any saturation for a service, the manager is warned and another salesperson can be automatically called as back-up. Your business and your sales are maximized. Find out more Client testimonial Client references View the video