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Improve reception for your patients
Hospitals and clinics work hard to reduce waiting times, manage costs more effectively, simplify the management of patients and improve the level of satisfaction.
These challenges are very high in the hospital environment, in particular because patients are worried or nervous in these surroundings.
ESII provides an overall patient flow management solution which integrates easily into your organization.
Thus, you can optimize the patient routing management of your health care establishment. You follow your patients from the appointment scheduling to their discharge. Equipped with a single reception ticket, they are gradually directed to the different services.
Our systems allow you to increase patient satisfaction (reduced patient queues, especially admission queue), optimize your workforce, manage the patient routing, meet your goals and improve the working environment for your staff.
Genuine help tools, our solutions are easy to use and meet the requirements of the certification procedure carried out by the official health inspection authorities.
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Your reception in Hospitals / Clinics
The summary below presents various ways of managing your reception.
Please click on the icons  for further details
 General reception
Our solutions allow your patients to be taken in hand as soon as they arrive and their needs to identify their needs or their arrival for an appointment.
Information about waiting conditions On video, and/or the Internet, the broadcasting of this information improves your reception quality and reassures your patients. The display is fully customizable and can be combined with communication.
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Self-service reception Our reception kiosks identify your visitors as soon as they arrive and direct them to the service which matches the purpose for their visit.
Appointments are identified through the health smart card and your patients are directed to the appropriate service (hospitalisation, consultation, health professionals etc)
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Appointment Our solutions allow the number of non-honored appointments to be reduced. A reminder x hours before the appointment is sent by email and/or SMS and the patients can cancel their appointment by a simple click.
If they confirm their appointment, they are identified as soon as they arrive and the care staff is informed.
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Calm Waiting Your visitors are informed and your patients reassured and conflicts over whose turn is next are removed.
Your patients know that the system has taken them into account according to their request.
Appropriate Reception Staff receive more relaxed visitors. They know at any given time who is there and why. They also know about their waiting conditions and can thus personalize and prepare the interview.
The flexibility and architecture of our software mean it can interface with the patient's file. Retrieval of information from the smart card avoids double entries.
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Display of the up-coming calls / Calls
Your patients view in real time the remaining waiting times and can consult the broadcast messages and information (reminder of documents for a file, a health check-up campaign, information about repayment rates etc.).They are called on the same video screens and are informed to which office they must go. Queues move more quickly and your patients are more relaxed.
Displaying of doctor's name Patients who have an appointment for a consultation quickly visualize their doctor’s name thank to our displays and are more easily directed.
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Manager The supervision system provides immediate information about the current activity. An alert module indicating traffic flows or real or estimated waiting time allows staff to be adjusted to match the number of patients. Specific alerts for appointments are triggered. Dashboards help you improve service performance and costs. You can plan in an optimum way the required staff and organization to offer an improved patient-care staff relationship.
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Boost the efficiency of your pharmacy The ESII solutions are specifically designed for customer flow management for pharmacy services. They enable you to put customer waiting to good use while increasing your revenue.
Besides, thank to our online appointment module, your customers can book an appointment for your services: it allows you to optimize your schedule management and reduce your pharmacy queues. Learn more about our online appointment module.
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Reception for pharmacies The summary below presents various ways of managing your reception.
Please click on the icons for further details
Self-service kiosk and appointement identification Your customers select their request and are then directed to the pharmacist/assistant best able to advise them. Customers who come to collect a pre-ordered item can have priority. Reading the health smart card is possible for directly gathering customer information. If they made an appointment with eAppointment™, your patients can also identify themselves on the kiosk with their appointment code
Find out more on ticket dispenser and on eAppointment™
Active waiting Your patients are free to benefit from the health and beauty products area. They know that the system has taken them into account according to their request. Olderly patients, those with reduced mobility or pregnant women can wait their turn much more relaxed.
Call and video communication Your patients view in real time the remaining waiting times and because the purchasing decision often takes place in the sales area, our solutions include video tools for promotional communication. You can call your patients by their name on a video. Thus, they are informed to which counter they must go. Queues move more quickly and your patients are more relaxed.
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Patient reception by appointment
Thanks to our full web module eAppointment ™, your patients can make an appointment directly on the Internet. Available 24/7 and in SaaS mode, you do not need to have your own website. With the online scheduling, all your areas are managed: testing, prevention, dietician, etc. Waiting times are reduced, schedules are better managed and work is more comfortable for your staff.
Find out more on eAppointment™
Back-office alert/back-up The pharmacists/assistants in the back office can be used as back-up in the event of a traffic peak. They receive a traffic alarm, the actual or estimated wait. The configuration is fully configurable ("who" receives "which alarm"). Alarms appear in a pop-up and/or by email and/or by SMS.
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Manager The statistics and supervision tables allow pharmacy managers to analyse the customer flows, the transformation rate and the sales activity. In the event of any saturation for a service, the manager is warned and another salesperson can be automatically called as back-up. Your business and your sales are maximized.
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Automatically inform the patient or the accompanying person about his/her status
Emergency rooms are subject to a number of patients steadily increasing that dramatically increases the waiting times. In addition the nursing staff must also inform accompanying persons about the status of patients to reassure them.
In this environment particularly stressful it is difficult to maintain an optimal quality of care.
ESII solutions allow you to inform patients and their accompanying persons, to optimize your workforce and reduce the perceived waiting in these services.
Our patient flow management solutions meet the requirements of the certification procedure carried out by the official health inspection authorities.
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- Entry of the file into your software
- Automatic retrieval of information from our solution
- Printing an explanatory card with bar code
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The patient's status is obtained by placing it under the card reader
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The accompanying person can obtain the patient's status by placing the card under the card reader
Examples of messages defined by Professor ADNET for the ER of the Avicenne Hospital
- Has been seen by the doctor
- Awaiting results
- Will be admitted (automatic link possible with admissions)
- Awaiting a hospital bed
- Will be transferred to another hospital (possibly name and address of the hospital - automatic link possible with making an appointment for a consultation in the hospital concerned)
- Undergoing a medical examination
- The name of the department to which the patient will be admitted
- The doctor is coming to see you
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Sending of the message to the accompanying person by SMS
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