Evelyn ALIDOR-FLAVIER, Cédric GUILLAUMON
Val d’Aurelle Clinic, Montpellier

"The kiosk enables us to know which patient has arrived, why they are coming to Val d'Aurelle and to consult which doctor. We are very satisfied with ESII which has worked closely with us throughout the project and in the everyday follow-up whenever we encountered a problem. The company and the technical staff have been highly responsive which is essential since we can no longer work without this solution now."

View what all our clients say
Your advantages with the ESII Health solution

  • Confidential reception of patients and visitors
  • Monitoring of reception quality
  • Reduction in waiting time
  • Optimum appointment management
  • Improved direction to services
  • Complete management of the patient journey until his exit (admissions, consultations, exams...)
    •
    Jean-François Bruelle
    Pharmacie Bruelle, St Dié des Vosges (88)

    "We had to implement a system of this kind since the area was designed to be calm. The high amount of customer traffic meant that tickets were needed for this calm to be achieved and to lessen the tension. We needed to present this new concept to our customers who quickly accepted it once they saw the benefit of taking a ticket. Today, we have returned to a calm working environment and the system is highly appreciated by our customers. It is a solution that I would recommend for pharmacies where it is hard to manage queues. It has made easy management of the customer flows possible."

    View what all our clients say
    David ESTRADA, Office Manager,
    Laboratorio Central de Barcelona, General Lab / Labco

    "The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes collections. The queuing system provided by ESII has allowed us in recent years to ensure the management of all existing flows, keeping the same sequence number for data recording and blood collection, demonstrating also to be a reliable and robust system."

    View what all our clients say
    The advantages for your pharmacy

    • Convert waiting time into sales time
    • Guaranteed first come first serve reception
    • Improve confidentiality at the counter
    • Prioritize people who come to collect a missing item
    • Improving the working conditions
    • Increase the impact of communication
    Benefits for your lab:

    • Manage differentiated types of patients (tests, results retrieval)
    • Optimize resource management
    • Reduce stress
    • Analyze your reception quality indicators (waiting time, flow, etc. ...).
    • Ensure confidentiality
    • Give an image of high quality reception
    • Avoid conflicts during peak times
    • Automate patients directing to the appropriate office
    • Supervise your reception in real time
    Avantages

    • Reception quality
      • Inform the patient that they have been checked-in (reassurance)
      • Inform the accompanying person at any time of the status of the patient while maintaining confidentiality
      • Communicate to reduce the perceived waiting time
    • Time management
      • No disturbance of reception and nursing staff
      • Time saved enables more procedures to be managed
    Learn more >
              ONLINE QUOTATION
       -   CONTACT

    Hospital - Clinic

    Hospital - Clinic

    		 Pharmacy

    Pharmacy

    		 Labs

    Labs

    		 ER

    ER

    Improve reception for your patients


    Hospitals and clinics work hard to reduce waiting times, manage costs more effectively, simplify the management of patients and improve the level of satisfaction.

    These challenges are very high in the hospital environment, in particular because patients are worried or nervous in these surroundings.



    ESII provides an overall patient flow management solution which integrates easily into your organization.

    Our systems allow you to increase patient satisfaction, optimize your workforce, manage the patient journey, meet your goals and improve the working environment for your staff.

    Our patient flow management solutions meet the requirements of the certification procedure carried out by the official health inspection authorities.



    Your reception in Hospitals / Clinics

    The summary below presents various ways of managing your reception.

    Please click on the icons for further details





    Client testimonial Client references View the video Case studies


    Boost the efficiency of your pharmacy


    The ESII solutions specifically designed for customer flow management in pharmacies enable you to put customer waiting to good use while increasing your revenue.




    Reception for pharmacies

    The summary below presents various ways of managing your reception.

    Please click on the icons for further details



    Optimize different patients' types management


    ESII reception solutions help you better manage your patients by differentiating the reasons for their visits (tests, retrieving results, appointments ...).

    This allows you to direct patients automatically, to better manage the flows and avoid conflicts, while respecting the confidentiality of the talks.


    The statistical reporting on your reception conditions also allows you to organize and optimize your resources in real time.


    For your patients, the wait becomes more enjoyable and effective. For your employees, working conditions are improved through effective management.

    Reception in labs

    The diagram below shows you the different possibilities for managing your reception.

    Please click on the icons for further details




    Automatically inform the patient or the accompanying person about his/her status


    Emergency rooms are subject to a number of patients steadily increasing that dramatically increases the waiting times. In addition the nursing staff must also inform accompanying persons about the status of patients to reassure them.

    In this environment particularly stressful it is difficult to maintain an optimal quality of care.


    ESII solutions allow you to inform patients and their accompanying persons, to optimize your workforce and reduce the perceived waiting in these services.


    Our patient flow management solutions meet the requirements of the certification procedure carried out by the official health inspection authorities.
    1
    • Entry of the file into your software
    • Automatic retrieval of information from our solution
    • Printing an explanatory card with bar code
    Click to enlarge
    2

    The patient's status is obtained by placing it under the card reader
    3

    The accompanying person can obtain the patient's status by placing the card under the card reader

    Examples of messages defined by Professor ADNET for the ER of the Avicenne Hospital
    • Has been seen by the doctor
    • Awaiting results
    • Will be admitted (automatic link possible with admissions)
    • Awaiting a hospital bed
    • Will be transferred to another hospital (possibly name and address of the hospital - automatic link possible with making an appointment for a consultation in the hospital concerned)
    • Undergoing a medical examination
    • The name of the department to which the patient will be admitted
    • The doctor is coming to see you

    Click to enlarge    		 4

    Sending of the message to the accompanying person by SMS
    Client testimonial Client references
    Copyright © 2010 ESII - All rights reserved.
    Share Share