Your reception in banks The summary below presents various ways of managing your reception.
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 Reception The identification of the customer needs as soon as they arrive optimizes the management of your branches. The interactive kiosk automatically directs your customers to the most appropriate reception area in terms of organization and consultants' skills.
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Relaxed & active waiting Your customers are relaxed since they know that the system is managing them according to their request. They can therefore benefit from all the available POP displays in your branch without having to worrying about keeping their place in a queue.
Mobile customer Your customers are informed that they are about to be called via SMS
Video call Your customers are informed to which counter or check-out they must go. The call can be made by number, name, user name, key word, viewing the calling workstation and/or photo of the salesperson.
The system can be combined with dynamic communication solutions in order to give a modern and differentiating corporate image.
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Video communication The videos broadcast advertising and information (real time stock market information, banking information, new services etc). The messages and services are targeted to the customers and the impact is strengthened.
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Appropriate reception Salespersons do not manage the queues, they simply look after the customer allocated to them automatically by the software. They can view all the information (expectations, reasons etc) and can have a link with the CRM tool to receive the customer in a more personalized way.
Customer reception can be conducted from an island desk, at the counter or in a mobile way (on PC tablet or PDA*).
The solution enables you to enter precise information about the visit for faultless traceability. Find out more
Manager Our front office data analysis tool allows you to create and use monitoring dashboards. Several criteria (date, time, service, consultants, etc) are available. The data may be analyzed per branch or overall.
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