eTrack™'s advantages

  • Reassured and free customers: customers informed of their waiting time and free to move around and make further purchases in the sales area.
  • Efficient monitoring: information in real time for monitoring and optimizing your teams (statistical reports, processed orders logs).
  • Process optimization: the orders follow your workflow and you can make changes and adjustments according to your management process.
  • Stronger communication: waiting is transformed into profit thanks to our dynamic video solution which allows you to target your messages
  • Increased customer loyalty:greater customer satisfaction and competitive advantage.
  • Web solution : developed in J2EE, eTrack™ guarantees constant updates and efficient interoperability.
  • Tailored service : ESII experience and quality
Digital media system

eTrack™ has also a digital media system which makes it an ideal solution for large specialized retailers and the management of customer flows as well as a powerful promotional tool.

The video offers large possibilities for capturing the attention of waiting customers, consolidating the brands and increasing sales.

eTrack™ opens up new sources of income with the possibility of selling advertising space to third parties, thus enabling the investment to be fully cost effective.
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eTrack™


Purchase collection express service

eTrack™ is a web solution especially designed for managing purchase collection.

eTrack™ manages purchase collection from the placement of the order up to collection by the customer. This solution manages all the stages of the order: preparation, checking, collection and monitoring.



Operation

eTrack™ manages all the stages of your customers' orders, from the check-out up to the collection point, it informs your customers on the preparation status of their order and tracks the orders in real time.

Click to view
           
At the check-out

The number indicated on the check-out receipt is the same than the one used to identify the order.
 
         
Preparation

As soon as they are issued by the check-outs, the orders are automatically integrated into the system in "pending preparation" status. The preparation time can be calculated automatically depending on the number of parcels or can be entered manually.
   
       
Checking

This stage is optional (checking and validation of the order, or return to preparation).
     
     
Order tracking by the customer

Your customer tracks the preparation stages of their order as well as their call number on one or more LCD screens. Your customers can thus be informed about their waiting time in real time.
       
   
Active waiting

Thanks to the reminder screens, your customers are free to move around in your sales area thus encouraging impulse purchases.
         
 
Order collection

The order number(s) are called by video. As a back-up to the visual call, calling the number by voice synthesis can be used.
           
Monitoring by the manager

The supervisor views all the current orders with a color system for fast responsiveness. Thanks to the automatic entry of the orders, the supervisor knows the exact waiting time of the customers in real time.




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