Total integration

Our teams have already installed many applications of this kind. E.g. client sheet feedback modules (CPAM, Unedic, CAF), particular card readers (FNAC, CPAM), or links with LDAP directories or Active Directory and others.
Tailored architecture

Generally, a simple PC can run a site. eSirius™ adapts very easily depending on your development in terms of numbers of workstations and the same solution can switch from a PC platform to a Unix/Oracle cluster with a load balancing.

A few examples:
ASSEDICs in metropolitan France and overseas departments on a single cluster of Weblogic servers with an Oracle database, national SWISSCOM shops with the application server on a 2003 server and MySQL database under Linux or the French Post office with multiple sites on a single server.
Organizations managed by eSirius™

  • Reception on an island desk, over a counter or in traditional offices
  • Reception with a first line and multiple directions
  • Several stages with load balancing
  • Human reception combined with self-service systems
  • Harmonious conflict-free management of clients with appointments and spontaneous visitors
  • Reception with or without a ticket
How to combine simplicity and power?

In order to guarantee simple use eStat offers you :
  • Documents by default which include usual analyses
  • An intuitive web interface
  • General document templates which are automatically adjusted to the sites
  • You automatically receive your reports by email every day, week or months according to your needs.
Multiple-site reception with eSirius

As standard, eSirius offers:
  • real time multiple-site supervision
  • multiple-site analysis
  • centralized management of the configuration and rights
  • a web configuration without deployment and supporting hundreds of sites
A flexible statistical module

eStat offers you a multiplicity of functions for analysing all of your customer flow management data, as for example (among others):
  • Traffic flows and waiting per hour of the day
  • Average processing time
  • Staff activity
  • Responses provided to clients
  • Analysis per DISEO™ to measure the inflow per entrance of a site
It also offers as standard many features:
  • Dynamic filters
  • Tables, graphs, block graphs
  • Two axes analysis
  • PDF and XLS export
customer flow management strategy

eSirius™ allows an ultra-fine definition over 10 levels of your customer flow management strategy according to the priority of the workstations and staff skills.

Your resources are thus used in an optimum and automatic way depending on the clients' requests, the traffic flow and your reception policy.

A fully featured system allows overall balanced management that takes account of waiting times, staff skills, the particularities of the workstations, planned appointments and the planning of resources.

Of course, you can act in real time over the strategy. The system estimates waiting time by simulation in real time so that you can act BEFORE a waiting peak is reached.
Communicate with eSirius™

An indispensable service for your customers. eSirius™ allows the estimated waiting time to be indicated on video, on the ticket, via SMS, over the Internet, etc.

eSirius™ combined with our dynamic communication solution NeoPlayer™ is the ideal team for broadcasting your information efficiently.

The display of the next visitors that will be received, informs and reassures your clients who can manage their waiting and make it dynamic.
Managing appointments simply

Reception by appointment allows you better management of your resources by planning your activity and provides an important service for your clients. The system guarantees the time of appointment managing also early or late arrivals. You can also handle wisely and without conflict appointments and spontaneous visits.

In order to avoid non-honored appointments, eSirius™, allows you to send an email and/or a reminder SMS for the appointment to your customers. The eAppointment module allows you to integrate a page for making appointments within authorized periods on your web site. Your call center receives fewer calls and your clients have 24/7 service.

Ckeck out appointments online
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eSirius™
Have the same standard of reception
on your sites

The eSirius™ solution offers you smooth, communicative and multiple site customer flow management. You can allocate your teams according to demand, establish a personalized relationship with your visitors and give your reception a modern and dynamic image.

Discover eSirius™ and enter a stress-free world...


Features

eSirius™ goes further than all other customer flow management systems to provide you with unique features.



Management of all the reception organizations

eSirius™ adapts by simple configuration and YOU are free to change it to fit
your organization's needs.

How does eSirius adapt to your organization?

Multiple-site reception

eSirius™ is "the" multiple site customer flow management product which
provides you uniform reception throughout your sites.

Further information

Activity analysis

The eStat analysis module allows you to exploit your data rapidly for
optimizing your customer flow management and measuring your activity. The
eStat module is easy to use without limiting you in your analyses.

eStat: a flexible statistical module.
How to combine power and simplicity?
 
Resource management, back-ups

eSirius™ allows you to optimize the use of your resources by implementing a strategy which corresponds to your organization and through back-up mechanisms.

How to optimize your resources?

Informing and communicating

eSirius™ allows you to communicate with your clients through institutional or advertising communication by displaying the waiting conditions in which the next visitors will be received.

Further information

Appointment management

eSirius™ manages totally your appointments.
Appointments for a member of staff or service, appointment making module on internet, booking periods, SMS reminders, appointment statistics etc.
With this solution you guarantee your visitors a reduced wait and a reception fully adapted to their demands.
Our appointments management solution can also be used in standalone regardless of your business activity in order to manage your appointments schedule easily and without infrastructure.
Find out more


Advanced call features

eSirius™ offers various call possibilities to ensure optimum reception quality.





Call with minimum guaranteed time

We indicate to your customer the time from which he will be called. Your customer is free to leave the waiting area without risk of losing his turn.

Advanced call by SMS

A message is sent before the call to inform the customer of the imminence of
his call. The call can be post poned if your customer wants. Your customer is free, he doesn’t have to check for his call and enjoy the sales area, get information trough avaible communication...

Anticipated call

Before the end of the previous interview, next customer is informed by video, displays or SMS that he is expected by consultants in the indicated area. It
allows to improve productivity and also free customer by giving him time to arrive.

Call by word list / name list

Your customers are called by a keyword (ID, pseudo…) or by their names (first name or last name). Thus calls are personalized or confidential, fun and
different.


Technology

eSirius™, a full web solution, allows you to manage your reception in a centralized or distributed way with no limit, whatever your network architecture or server tools.


Click to view
         
No limit!

eSirius™ allows you to manage your reception with no limit regarding the number of workstations, services, sites, equipment or visitors received.
 
       
100% Web Technology

eSirius™ is a native web application developed in JAVA. It requires no deployment on the reception staff or managers' workstations. No ActiveX, no cookie, no applet. Moreover, the solutions work with Internet Explorer or Mozilla Firefox.
   
     
Total compatibility

The eSirius™ solution is compatible with the main operating systems on the market. (Windows, Linux and Unix).
     
   
Speed and availability

Since good reception cannot wait, eSirius™ is designed to offer the best in terms of availability and speed. The entire application is optimized to limit network flows and improve processing time. Moreover eSirius™ manages load balancing and failover.
       
 
Tailored architecture

No need for significant infrastructure for running eSirius™. We find the solution that is the most appropriate for your needs and your infrastructure.

Benefit from a tool adapted to your organization.
         
Total integration

eSirius™ is designed to be integrated into your information system. It is open by web services and our R&D department can create tailored gateways to interconnect with your business applications.
Find out: how our tool adapts to your infrastructure.







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