Formations



Our training for even greater enhancement of your reception


Why train

An expert for over 30 years in the reception management field, ESII offers various training programmes and assistance to meet all your requirements in a very simple, targeted way.

Why train

For increasingly enhanced reception, it is important to master all the tools at your disposal.

3 main goals:
  • Manage your reception solution in an optimal way
  • Strengthen your skills
  • Discover the many possibilities our solutions provide (made-to-measure statistics, targeted video communication etc.)


ESII's Training Programmes

We offer a wide range of programmes for all system users.

Organised by the high-quality trainers, we tailor our courses according to your configuration, your environment and your position in the company.

Opérateurs/Utilisateurs/Vendeurs

Operators/Users/Sales consultants

Ensure efficient reception for the customer

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Web Statistiques

Web Statistics

Produce customised statistical documents whatever your level of knowledge

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Responsable

Managers

Gain greater control over your reception management tools to optimise your organisation

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Formation Conseil / Audit expert

Advice / Expert Audit Training

Receive personalised assistance including an analysis of your organisation's needs

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Diffusion de communication évoluée sur vidéo

Advanced communication delivery on video

Deliver your messages using a customised playlist in multi-site mode

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Diffusion de communication sur vidéo

Communication delivery on video

Deliver your messages on video

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Modification des modèles des tickets

Modifying ticket models

Create your own models of fully customised tickets

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Modification des bandeaux d'appel sur vidéo

Modifying video call banners

Create and edit video call banners

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Création des scénarios de borne

Creating terminal scenarios

Defining the most effective scenarios for your visitors

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Modification des écrans DISEO™ TS

Modifying the DISEO™ TS screens

Use all the reception possibilities offered by this model

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Transfert des compétences pour informaticiens

Transfer of skills for IT personnel

Find out about the operation of the applications on the network, backups, reinstallation

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How to receive training

All our training sessions are delivered at your convenience in our Montpellier and Créteil centres or directly on your premises.

Distance learning courses are also available for the statistical training course, the ticket creation and the creation of scenarios for the terminals and dispensers.

Enrol / contact us



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Operators/Users/Sales consultants

Content

Audience

Duration

WEB statistics training

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Audience

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Managers

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Initial Training
Advanced Training

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Advice / Expert Audit Training

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Advanced communication delivery on video

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Audience

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Communication delivery on video

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Audience

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Modifying ticket models

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Audience

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Modifying video call banners

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Audience

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Creating terminal scenarios

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Audience

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Modifying the DISEO™ TS screens

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Transfer of skills for IT personnel

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Audience

Duration