ESII's quality commitments

  • A free study of your requirement with the advice of our reception specialists
  • A dedicated contact for the whole project
  • Appropriate training with support for each user (member of staff, manager, IT specialist)
  • Start-up assistance
  • International hotline
  • Local service (Approved installers in France)
Advantages of our assistance contracts

  • Dedicated support
  • Telephone assistance and remote-maintenance within 4 hours
  • Guaranteed site intervention time within a maximum 48 hours
  • Included are: travel, labor and the replaced parts (excluding wear parts)
  • Free upgrades of the software versions (scaleable maintenance)
  • Remote real-time assistance on the use and configuration of the software.
ESII's resources for guaranteeing its commitments

  • A quality coordinator for guaranteeing continued ISO9001 compliance, now for over 10 years
  • A training coordinator for creating support documents and training our installers and distributors
  • An after-sales coordinator for resolving any problems
  • After-sales technicians with permanent back-up
  • Project leaders for large-scale roll outs and integration into your information system
  • An R&D departement for permanent development of the products and a guarantee of response times for integration
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 ESII Quality & Reliability
Always better ...


Quality is a key factor at ESII. ESII's Quality service represents the voice of the client in the company. The quality standards used from development to installation aim at zero faults from design to delivery.


Our clients wish to get the best quality. That is why ESII is ISO 9001:2008 certified. The use of a management system for quality means that our activities are based on the client's requirements, the processes of customer service and mutually beneficial relations with the suppliers which are central to our quality management.


Our client satisfaction worldwide and the optimum reliability of our products and solutions are achieved through permanent dialogue with our clients which aims to understand their needs and anticipate their expectations. We thus supply the customer flow management systems which are the most appropriate for their markets.




We constantly review our quality management policies for both our products and our activities. All our staff work in compliance with these policies which means that we all strive permanently to improve quality for our clients.





If you would like further information about our quality policy, please contact qualite@esii.com



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