Helvetian Success Story

  The France-Switzerland Chamber for Trade and Industry devotes its success story to ESII. ESII explains in this interview how the company found its distributor for the Swiss market.
. Switzerland is a very attractive market with great potential and combined with the Swisspro expertise, ESII offers businesses area the latest innovations in Customer Flow Management. The initial installations, especially in retail, have begun as early as June. Learn more
ESII introduces CDisplay7™

  The display desktop video CDisplay7™ allows modern and design display of calls at level positions.

CDisplay7™ also boosts your communication through targeted banners.

Other available features:
  • Allows to identify the called number above each position
  • Display fully configurable with the configuration tool eVideoCfg
  • Multilingual display


    • For more information on CDisplay7 ™, please contact your local ESII office or send us an email to com@esii.com
    ESII announces its new customer forum

      ESII innovative forum is the gathering place for our customers to share questions, suggestions, and information about future customer flow management and how combined with the new mobile technologies it can impact daily business.
    This is also the place to post and discuss new threads in queuing management in every business environment. We provide also our customers with practical information and documents to enrich the debate and propose answers.

    Please contact us for more info
    Focus on future customer flow management

      ESII has organized his VIP day on future customer flow management on June 18, 2010. This event was a resounding success with participation of major players in the retail, telecommunications, but also public sector (Air France, Bouygues Telecom, Caisse d'allocations familiales, Regional Center for Cancer, FNAC, Pole Emploi, SFR, Swisscom ...).
    They were able to testify about their experiences and discuss their vision for the future. These rich and constructive exchanges also allowed to share expertise and best practices of participants.

    In conclusion, a forum on innovations in future customer flow management was post online to collect ideas, suggestions and discussions which will enrich the debate.

    Please contact us for more info
    ESII announces its ESII International Partners Seminar

      This event intends to be an open and friendly forum where our distributors can catch up with the latest news from ESII and fellow users, participate in workshops, share experience and best practices, pick up helpful tips from other users and meet ESII teams.
    Participants will get a clear and detailed representation of the possibilities offered today by ESII through its innovative Customer Flow Process Management solutions.

    In addition the future capacities and trends will also be reviewed. The key of this meeting being experience sharing, workshops will be dedicated to address customers situation issues, to provide solutions and to successfully implement them.
    eSirius™ installed in Saudi Arabia

      The customer flow management solution eSirius™ has been installed in Arabic and English to better manage the flow of customers and reduce waiting lines.
    The interactive kiosk allows visitors to select their request and be considered immediately by the system, which significantly reduces waiting times.

    Thanks to the new system, the reception of users is smoother and better personalized.
    ESII and Inform sign partnership agreement

      To further extend the reach of its Customer Flow Management offering, ESII announced a new partnership agreement. ESII and Inform outline their joint commitment to collaborate closely to increase and promote ESII Customer Flow Management solutions on the Austrian market
    Inform is specialized in secure payment services (payment terminals and telecommunications). Combined with this expertise, ESII will offer businesses in the area the latest innovations in Customer Flow Management.
    eGestat ™ 3.0 is now available!

      Version 3.0 of eGestat ™, ESII solution to manage your reception simply and without computer server, is now available and offers new features:
  • New range of display to manage the back office in the retail environment. The back office functionality enables to alert the sales staff for back-up in the front office.

  • Improved reception desk tag to indicate status (closed to the public, available, calling, in interview)


    • For additional information on eGestat 3.0 ™, please contact your local ESII office or send us an email to com@esii.com
    The city of Bobigny selects ESII

      The Customer Flow Management solution eSirius ™ is installed at the city hall to better manage the flow of visitors at the housing department. Through this system, the reception of the users is smoother and more personalized.

    The multi-sites module enables to monitor all services and view in detail the files, workstations, materials, interviews. The system also simulates the estimated wait time to act before a waiting peak.
    The CRLC Val Aurelle renew their confidence to ESII

      The Val d'Aurelle Cancer Center renew their confidence to ESII.

    After consultations and admissions services, the radiotherapy service equips itself now with the eSirius ™ solution for patient flow management.

    This solution improves the reception of patients, combined with the interactive CAMEO ™, it simplifies the patient pathway, informing them and directing them effectively according to their choice of doctors.
    ESII highlighted on the international scene

      The Moci journal, the first French economic press specialized in international trade, devotes his special folder "PME à l´international" to ESII.

    The Moci details in a lengthy interview ESII keys to success in international markets and how the business expertise, innovation, customers care and responsiveness have enabled the company to rank among the world´s leaders in customer flow management.

    Read more
    ESII solutions installed in Egypt

      IP Magix, new business partner to distribute ESII range of products and solutions in Egypt realizes its first sales and installations in the banking and telecommunications sector.

    Combined with ESII expertise, IP Magix provides area businesses the latest innovations in Customer Flow Management.
    VIP day on innovation in customer flow management

      ESII organizes a day of discussion on the innovation in customer flow management. This event is a forum of innovation, where the major players in retail, telecommunications, but also public sector will testify about their experiences and discuss their vision for the future.

    On the agenda: Discussion, sharing of know-how and best practices, meeting ESII teams.
    The prefecture of Calvados renews its confidence

      Since 2000, this public administration that receives on average 600 people per day, improves the reception of the public thanks to ESII solutions and installs today its driver´s license, vehicle registration cards and board departments with the ESII optimal solution in customer flow management, eSirius™.

    This solution streamlines and modernizes public reception bringing clarity and organization, enabling better communication, optimizing the organization based on the flow of visitors, reducing the actual and perceived wait and improving relations with the public.
    ESII solutions for the health sector selected again

      The Cholet and Nantes hospitals have decided to select ESII solutions to improve reception of their patients. Cholet hospital is equipped with the new range of high-tech distributors DISEO™ that enable communication in an innovative manner with visitors and patients, and simplify the patient life by informing and directing effectively to multiple services.
    Admissions and pediatric services of the Nantes hospital implemented the eGestat™ solution to optimize the reception of patients, reduce wait times and manage more effectively the medical and paramedical staff.
    Nancy university hospital improves its reception

      .Hospital Brabois cardiology department installs the ESII solution eSirius™. The patients reception management implementation allows to supervise the reception of patients and visitors in real time, to have dashboards to monitor quality indicators of reception (waiting time, flow, etc....) and optimize the management of medical and paramedical staff.

    Nancy university hospital continues its evolution in the reception management of its patients from the ESII solution eGestat™ to eSirius™ Multiple sites which will manage and oversee the patients reception of two additional services in other buildings .
    Chelles City Hall selects ESII

      . The customer flow management solution eSirius™ installed in the city hall to better manage the flow of visitors and modernize the image of the city hall.

    Thanks to the new system, the reception of users is smoother and more personalized.

    The interactive kiosk allows visitors to select their request and be considered immediately by the system, which significantly reduces waiting times. The video call system allows the combination of institutional communication with the call of visitors.

    The perceived waiting time is reduced by the waiting conditions display on the screens.
    ESII participates in Hôpital -Expo 2010

      ESII exhibits at H&ocric;pital Expo - InterMédica, Paris, Porte de Versailles, 18-21 May 2010.

    ESII has decided to take part in this event because its products and solutions meet the needs of hospitals and clinics in their efforts to reduce waiting times, simplify the patient course of treatment, reduce appointments not kept, while delivering an optimal quality of service.

    Our innovative solutions for the health sector meet the requirements of the certification process conducted by the High Authority of Health.

    Visit us on booth S31, Hall 1
    ESII innovative solutions installed on the US market

      ESII announces its first sales on the American market !

    ESII offers now local businesses the latest innovations in customer flow management and waiting lines.

    On this market, ESII s now working closely with Lawrence Metal Products, Inc a branch of the Tensator group which is our partner in a large range of countries.

    Visitez les site de notre partenaireVisit our partner´s website
    ESII attends TechPoint 2010 – Boca Raton, Florida

      .ESII is pleased to announce that it will attend in collaboration with its partner, Lawrence Metal Products, Inc, one of the most important event connecting leading retail and supplier executives to leverage technology for innovating business solutions in the US Retail industry.

    This event is an opportunity for us to provide the Retailers with a snapshot of our latest innovations regarding customers flow process management in retail industry.

    Our range of solutions "Great Shopping Experience™" helps retailers to turn their queue lines into revenue generating areas, reduces costs and maximizes customer satisfaction.

    Join us at TechPoint 2010 - April 26th-29th, Boca Raton, Florida
    ESII now in Norway

      To further expand the scope of its offering in Customer Flow Management, ESII announced a new partnership agreement with Selmatec Securities. Selmatec Securities, specialist in access control devices, is now working closely with ESII to develop and promote ESII customer flow management solutions on the Norwegian market.

    Combined with the Selmatec Securities expertise, ESII will offer area businesses the latest innovations in customer flow management for public sector, telecommunications and retail industry.
    eGestat™ installed in Abu Dhabi

      The Ministry of Transport of Abu Dhabi installs the Customer Flow Management solution eGestat™ combined with an interactive kiosk to better manage waiting times and increase customer satisfaction.

    In addition to reducing wait times, eGestat™ also offers the opportunity to direct visitors to the most competent service which promotes a more specific response to customer requests. The Ministry of Transport is very satisfied with the implementation of this system.
    New facilities installed with ESII solutions

      They recently decided to optimize their visitors reception with ESII: City halls of Villefranche sur Saône (69), Marc en Baroeul (59) and Villeurbanne (69) have installed new systems to better manage the flow of visitors and modernize their image. Among the new ESII services, appointments management solution allows visitors to schedule an appointment directly with municipal services from home, by Internet, telephone or by going to City Hall directly.

    Reception of users is smoother and more personalized. The video call system allows a combination of city halls institutional communication with the users call. The perceived wait is reduced and more dynamic.

    The Hospital of Nancy (Hôpital Brabois 54) also improves the management of the patient's flow by equipping its cardiology department with the ESII solution eSirius ™. The patient flow management system monitors the reception of patients and visitors in real time, enables indicators dashboards to follow-up quality indicators (waiting time, flow, etc. .. ) and optimizes management of medical and paramedical staff.
    eSirius™ 7.2 Now Available!

      Version 7.2 of eSirius™, ESII most advanced software solution for Customer Flow Management is now available. Continuing ESII´s tradition of developing best-in-class CFM solutions, the eSirius™ 7.2 version offers industry customers the following key features:
  • Enhanced eAppointment™ module with easy to use and intuitive steps management
  • New eDS™ Java module compliant with all platforms to easily broadcast calls on video on digital signage third parties
  • Immediate and centralized message sending on interactive kiosks

    • More detailed information about eSirius™ 7.2 is available at your local ESII Office or at com@esii.com.
    ESII attends the GlobalShop show - Las Vegas

      ESII is pleased to announce that it will attend in collaboration with its partner, Lawrence Metal Products, Inc., one of the most important event in the US Retail industry, the GlobalShop show 2010 - Las Vegas.

    This event will allow us to present our latest innovations regarding customers flow process management.

    Our range of solutions "Great Shopping Experience™" helps retailers to turn their queue lines into revenue generating areas, reduces costs and maximizes customer satisfaction.

    Visit us on Booth 2834
    ESII earns ETL Listed Mark

      ESII is pleased to announce it has passed its product safety testing regimen by Intertek ETL SEMKO.

    As evidence of its compliance to standards, our hardware product portfolio will bear Intertek´s proprietary and universally accepted ETL Listed Mark, a requirement of products being sold in U.S. or Canadian markets.
    Plan, Manage and Monitor your project with ESII

      ESII provides you with a dedicated structure to manage your customer flow management projects, meet your needs regarding your own market and enhance your organization´s efficiency.

    Our project managers team helps you to plan and manage your CFM projects..
  • Help to the specific configuration of your solution
  • Organization and monitoring phases of your project
  • Help to technical implementation and integration into your information system
  • Management of site installation
    • ESII participates in Festival of Point of Sale 2010

      ESII participates in Festival of Point of Sale Feb. 03, 2010 from 9am to 6pm - Roof of the Grande Arche - La Defense, Paris

    How to increase purchase opportunities in your sales area? Discover the latest ESII Retail Department solutions to improve your customers satisfaction and proactively manage your waiting lines.

    Your customers wait to get their Internet orders or their store shopping? Discover the most effective way to solve this situation with the ESII Retail Department innovations.

    Join us at the Festival of Point of Sale, the Convention of Merchandising and Marketing at retail that brings together the most dynamic and innovative actors on the market.
    The Banque Populaire of Morocco selects eGestat™

      The Banque Populaire of Marocco, has decided to equip its local offices with the ESII customer flow management solution, eGestat™, through its policy of optimizing the services it provides to both its private customers and companies.

    In addition to reducing waiting times, the latter also offers the ability to direct individuals or businesses to the most competent service regarding the request and thus better distribute flows in busy periods.

    Combined with the dynamic communications solution NeoScreen, it gives a modern corporate and differentiation image.
    ESII is now present in Egypt

      To further expand the scope of its offering in Customer Flow Management, ESII announced a new partnership agreement with IP Magix. IP Magix, IT distributor, already partner with Cisco and Microsoft on many high-tech projects in telephony, is now working closely with ESII to develop and promote ESII Customer Flow Management solutions on the Egyptian market.

    Combined with IP Magix expertise, ESII will offer local businesses the latest innovations in customer flow management and waiting lines
    ESII participates to the EuroCIS 2010

      ESII participates to the EuroCIS 2010 2nd to 4th March 2010, - Hall 14 of the Düsseldorf exhibition centre, Germany.

    ESII is pleased to announce that it will participate with its business partner NEL and 42 Media group in EuroCIS 2010. EuroCIS is Europe´ unique trade fair which focuses on the entire retail-specific expertise of the IT sector.

    ESII and its partners decided to attend this event to present innovative and high performance digital signage solutions for the retail industry.

    Therefore they are particularly adapted to stores sections such as Music, Electronics, Video, Home Furnishings, Services, Merchandise pick-up, Men and Women fashions,...

    Join us on Hall 14 / booth D30
    Sens city hall selects ESII

      ESII solution,eSirius™ hosted mode, enables to manage appointments for biometric passports, ensures efficient visitors flow management and offers the opportunity to plan resources.

    Public may make appointments directly with ID department from their home by Internet, telephone or by going to City Hall.

    Confirmation of appointment is made by sms. Quality reception allows better reception of users, long waiting lines are eradicated and use of biometric stations is optimized. Local councils can also schedule available appointments slots on the general planning.

    The ID department emphasizes the simplicity of the solution, ease of implementation and speed of deployment by ESII.
    ESII strengthens its international presence

      ESII announces appointment of 2 new international sales area managers to develop new business opportunities in key markets including Northern Europe and USA.

    They will be looking to develop new revenue streams, make new partnerships and maintain the momentum within our ESII products and solutions marketing effort.
    Feedback on City Hall Conference 2009

      ESII attended the Mayors and Local Authorities 2009 conference and presented the latest versions of its products and solutions that meet the needs of municipalities and local communities in their efforts to modernize their image, to promote active communication with their constituencies, to optimize visitors flows and reduce the wait.


    The solutions presented were received with great interest and in particular the management system of appointment for city halls welcoming stations issuing biometric passports.

    EDF adopts ESII customer flow management solution

      The implementation of the multiple sites eSirius™ solution allows EDF to strengthen its customer satisfaction policy. In addition to reducing waiting times, the ESII solution offers the opportunity to direct customers to the service most appropriate and promotes a more specific answer from counselors.

    eSirius™ also allows appointments booking to better plan the flow of visitors. The statistical analysis capabilities optimize flows distribution in peak times and predict the number of resources needed.
    ESII reduces waiting in the vaccination centers H1N1

      ESII solutions to improve management and reception of visitors have been installed in Savoie, Haute-Garonne, Annecy, Grenoble and Lyon.

    Our electronic call system allowed to organize in all serenity the flows of visitors who come into the vaccination centers.

    Read more...


    ESII and Swisspro sign partnership agreement

      In order to further extend the reach of its Customer Flow Management offering, ESII announces a new partnership agreement. ESII and Swisspro outline their joint commitment to work closely together to increase and promote ESII customer flow management solutions on the Swiss market.

    Swisspro is Switzerland's top provider for project installation, networks, building control systems and service/maintenance sectors.


    Switzerland is a very attractive market with lots of potential and combined with Swisspro expertise, ESII will assist all the businesses in the area with the latest in Customer Flow Management.
    Feedback on Gitex Technology Week 2009

      ESII attended the Gitex Technology Week 2009 and demonstrated English and Arabic versions of its customer flow management flagship product, eSirius™. Solutions presented on ESII stand have been welcome with great interest from industries as diverse as Telecommunications, Finance, Government, Health, Transportation.


    The new functionalities enable to improve customer reception and teams´ work, manage flows, and achieve substantial profitability and more accurate business analysis.

    This showcase also enabled us to meet potential customers from all the Middle East and discuss new partnership agreements to better cover this region and provide the best service to our customers.

    Read more...
    New ESII installations

      They recently decided to optimize their customer flow management with ESII :
    City Halls of Limoges, Roubaix, Cholet and Le Mans have installed new systems to better manage customer flows and enhance their image. Clinics Saint Jean and Clementville in Montpellier, Military Hospital of Bordeaux and Périgueux Hospital Center deployed ESII solutions in order to better manage patients flows.
    Thanks to ESII solutions, patients flows run more smoothly and professionally and it affects the entire hospital structures in a positive way.

    Regarding the finance sector, more than 70 tax offices have deployed ESII solutions in 2009 in order to cut wait times and better serve their visitors.
    ESII participates in the Salon des Maires 2009

      ESII is pleased to announce that it will participate in the Salon des Maires et des collectivités locales, Paris, Porte de Versailles, November 17-19, 2009

    Salon des Maires participation will enable us to introduce our latest innovations In Customers Flow Process Management Solutions for the public sector as this event is the annual meeting for Government services and public administration.

    ESII decided to be part of this event as ESII innovative products and solutions manage and streamline any type of government service center. Solutions range from simple queue and directional systems to complete customer service management and address a wide range of today government services issues in their image modernization, active communication with users, visitors flows optimization and waiting time reduction, along with increased customers satisfaction.

    ESII will be demonstrating its appointment solution designed for city halls that deliver biometric passports - Hall 2.1, Stand F95

    Join us at Salon des Maires
    ESII participates in the Gitex Technology Week, 2009

      ESII is pleased to announce that it will participate with its business partner Tensator in the Gitex Technology Week 2009, Dubai, UAE, October 18 to 22, 2009.

    Gitex participation will enable us to introduce our latest innovations In Customers Flow Process Management Solutions as this event is internationally recognized as the largest and most important business-to-business IT
    Trade Event for Corporate, Enterprise and Small & Medium Businesses that exists for the Middle Eastern, African and South Asian markets.

    ESII and Tensator decided to be part of this challenging event as ESII innovative products and solutions address a wide range of today business issues in industries as diverse as Telecommunications, Finance, Government, Health, Transportation, Retail.

    ESII and Tensator will be demonstrating English and Arabic versions of ESII flagship product, eSirius™.
    The new functionalities enable to improve customer reception and teams´ work, manage flows, and achieve substantial profitability and more accurate business analysis.

    eSirius™ 7.0 will be on display - Hall 6, Stand D6-3.
    Join us at Gitex Technology Week

     Read the press release
    1st ESII International Partners Seminar

      Our partners from Germany, the United Kingdom, the United Arab Emirates, USA, The Netherlands, Norway and Portugal participated in workshops, shared experience and best practices, picked up helpful tips from other users and met ESII teams.

    Exchanges have been profitable and user-friendly.

    This event enables us to present the possibilities offered today by ESII through its innovative Customer Flow Process Management solutions. Participants feedback was extremely positive; this will lead to successful partnership and demonstrates ESII international vision!
    eSirius™ 7.0 Now Available!

      Version 7.0 of eSirius™, ESII software solution for Customer Flow Management is now available. Continuing ESII´s tradition of developing best-in-class CFM solutions, the eSirius™ 7.0 version offers industry customers the following key features:

  • Multiple sites supervision is enhanced with map vision, rights management by site and service, notions centralized management, Failover/Load balancing functionalities
  • Guaranteed calling time frees customers from passive waiting
  • SMS calling for new CFM benefits
  • Appointment booking directly on the interactive kiosk
  • Words listing calling to offer new calling capabilities

    • More detailed information about eSirius™ 7.0 is available at your local ESII Office or at com@esii.com.

     Read the press release
    ESII announces its ESII International Partners Seminar

      This event intends to be an open and friendly forum where our distributors can catch up with the latest news from ESII and fellow users, participate in workshops, share experience and best practices, pick up helpful tips from other users and meet ESII teams.

    Participants will get a clear and detailed representation of the possibilities offered today by ESII through its innovative Customer Flow Process Management solutions.

    In addition the future capacities and trends will also be reviewed. The key of this meeting being experience sharing, workshops will be dedicated to address customers situation issues, to provide solutions and to successfully implement them.
    Swisscom renews its confidence to ESII

      Swisscom Telecom stores (Switzerland) have decided to renew their partnership with ESII regarding customer flow management solutions for the next three years.
    ESII solutions have been analyzed and compared to competitors products.
    Centralized architecture, full web feature,
    scalability regarding customers needs, innovative solutions have been the main elements that led Swisscom to select again ESII as a strategic partner.

    "To take up on our next challenges, we need partners that meet our expectations and the ones from our customers. In addition, planned upgrades for the next few years in our company IT environment imply that our suppliers are innovative and adaptable. We trust ESII to take up these challenges with us."

    Claudio Berta, Head of IT & Projects, Swisscom.        
    Feedback on the POPAI Digital Workshop

      ESII attended the Popai Digital Media Workshop dedicated to innovative and high performance digital signage solutions. ESII presented its latest innovations regarding "Dynamic and Active waiting" for the retail industry.
    Our solutions can provide an element of entertainment in queue, reduce customers´
    perceived waiting times, remove anxiety and also encourage impulse purchases as a result of advertising messages.

    Therefore they are particularly adapted to stores sections such as Music, Electronics, Video, Home Furnishings, Services, Merchandise pick-up, Men and Women fashions,...

    Read more...
    ESII reception solutions in pharmacies

      Pharmaceutical Industry gives "Two Thumbs Up" for Customer Flow Process Management solutions.

    The special sections " Face au Client " and
    " Pharmagora 2009 " from Pharmacien Manager magazine recommend ESII queuing solutions and customers flows management systems to :
  • Improve customers reception
  • Avoid conflictual situations when taking place in the queue
  • Reduce waiting times
  • Improve customer satisfaction
  • Optimize resources management
  • Streamline customers inquiries
  • Match customers requests with staff skills and expertise
  • Monitor staff activity
  • Increase profit

    • " Face au client " (French)
    " Pharmagora 2009 " (French)
    Check out our solutions for pharmacies
    ESII online on YouTube !

     
    Check out our latest customers´ clips, testimonials and interviews on ESII YouTube channel !
    Check out ESII Youtube Channel
    Feedback on the World Retail Congress 2009

      ESII attended one of the most important event in the Retail industry, the World Retail Congress:

    More than 700 delegates (Tesco, Kingfisher, Argos, Disney, Adidas, Toys R Us, Etam, ...), 43 countries represented, 73% worldwide retailers.
    Solutions presented on ESII Product ShowCase have been welcome with great interest from the retail industry. Our latest innovations enable to get a better business visibility and planning, avoid the "queue at the next checkout is moving faster" syndrome, transform clients´ waiting time in "Great Shopping Experience ™", and generate additional sales.

    Check out the "Great Shopping Experience ™"
    ESII grows stronger on the telecommunications market

      Belgacom, the primary telecommunication provider in Belgium, adopts ESII innovative customer flow process management solutions.

    eSirius™" has been deployed within 57 branches to optimize flow management and increase process ROI:

  • Customers needs are differentiated and customers are routed to agents most likely to successfully provide the best service

  • Solution can be configured regarding the branch size and business

  • Centralized management improves ROI.

    • ANAPEC, adopts ESII eGestat™ solution

      To optimize its services to job seekers and companies, the ANAPEC decided to install the web embedded eGestat™ customer flow process management solution in its 72 job centers.

    Customer flow will be improved, but also waiting times will be reduced, thus staffing levels are optimized and the visitor is assured that he/she has been taken into consideration by the system.

    eGestat™ offers also statistical analyses to optimize staffing and department efficiency (flows distribution, crowded times, staffing levels)
    ESII attends the Popai Digital WorkShop

      Providing an element of entertainment in queue, you can reduce customers´ perceived waiting times, remove anxiety and also encourage impulse purchases as a result of advertising messages.

    To learn more about ESII digital signage solutions, please join us at the next Popai Digital Media Workshop dedicated to innovative and high performance digital signage solutions.

    ESII will present its latest innovations regarding "Dynamic and Active waiting" for the retail industry.

    June, 18 - 6pm/9pm, Hotel Meridien Etoile, Paris

    Join us
    ESII participates in the World Retail Congress 2009.

      ESII is pleased to announce that it will participate in the World Retail Congress 2009 Showcase, Barcelona, Spain, May 06 to 08, 2009.

    Product Showcase participation will enable us to introduce our latest innovations In Customers Flow Process Management Solutions.
    Created in direct response to the demands of retailers, and supported by major international players, the World Retail Congress will bring together the world´s retail leaders.

    ESII decided to be part of this challenging event as its innovative products and solutions address a wide range of retailers´ business issues.

    Specifically targeted for the retail industry, our solutions enable to get a better business visibility and planning, avoid the "queue at the next checkout is moving faster" syndrome, transform customer´s waiting time into "Great Shopping Experience ™", and generate additionnal sales.

     Read the press release

    Check the World Retail Congress website
    Feedback on the GlobalShop show - Las Vegas

      ESII attended one of the most important event in the US Retail industry. In collaboration with our partner, Lawrence Metal Products, Inc., Global Shop - Las Vegas allows us to present our latest innovations regarding customers flow process management.
    We help retailers create better relationships with their customers while optimizing team performances and unproductive retail space in their stores. ESII offers now a large solutions range to meet retailers requirements :

  • Virtual queue line
  • Maximizing waiting time
  • Reduce and quantify aborted waiting lines


    • ESII attending GlobalShop (Las Vegas, USA)

     
    ESII is pleased to announce that we will be attending the GlobalShop show

    From march 23 to 25, 2009 (Las Vegas, USA),

    with our partner Lawrence Metal Products Inc.
    Booth number 3440

    Read more


    ESII innovative solutions on the Canadian market

      ESII and its canadian partner installed the eSirius™ Multi site solution at Loto Quebec, Canada.

    The centralized architecture and the optimization of ressources and customers management enable flexibility, increased ROI and improved efficiency.

    Information data are available in real time for both sites: Montreal and Quebec.
    Retail Congress 2009


    February 13-15, 2009, St Petersburg, Russia

    Retail Congress 2009 attendees had the opportunity to discover ESII customers flow management innovative technology.

    ESII presented how our solutions dedicated to the retail market increase ROI and improve customer satisfaction.
    Manage appointments on demand !

    No description for the moment.
    Change all your tickets on one click !

    No description for the moment.
    ESII products are now present in Autralia !

    Since the end of 2008, ESII products have been installed in more than 35 countries all over the world, among which, England, Greece, Roumania, Malaysia, Morocco, Algeria, West and Central Africa, Middle East, Canada and others.
    Why should you wait for 20 minutes ?

    No description for the moment.
    216 sites "La Poste" (France) installed in 2008 !

    No description for the moment.
    ESII at the fair of town halls and local authorities 2008 (France)

    ESII will present its last novelties at the town halls and local authorities fair 2008 from the 25th to the 27th of november 2008 stand F 73.
    Visit the fair website
    ESII receive the Languedoc-Roussillon's president !

    M. Georges Frêche, has come at ESII main agency on this wednesday the 1st of october for a visit which confirm he wants to help Languedoc-Roussillon´s innovating companies having a strong and growing export branch.
    Read the article published in the MidiLibre
    Read the press release written by de H. Desmulliers
    ESII wins a new price at Equipmag ! (Paris - France)

    ESII, has win a new price the 25th of september at Equipmag Fair. It has received the visitors's price awarding the most innovating project of the nine tophy of novelties winners 2008.
    Read the press release written by H. Desmuliers
    Interview of Jean-Pierre Richard on France Bleu Hérault radio

    Listen to the executive manager of ESII, Jean-Pierre Richard, in an interview of Emmanuel de Roquetaillade for France bleu hérault.
    See our press realease to listen to the interview
    ESII wons the "Master lettre M 2008"

    ESII wons the master of la Lettre M, which give a price for the most performing company based on innovation, internnational expansion ...etc.
    Read the article written by Henri Frasque
    Read the press release written by Hugues Desmulliers
    Read the article published in La gazette
    Read the article published in l"Hérault de l"économie
    ESII, wins the "Equipmag Trophy of nolvelties 2008".

    ESII, wins the “Trophy of nolvelties 2008” awarded by Equipmag in the category : "Loyalization / CRM, Flow management, Internet & eCommerce". So now, ESII is competing for “The visitors price 2008” all categories merged.
    Read the press release written by Hugues Desmulliers
    Read the short news published in The Midi Libre
    Lire l"article paru sur lsa.fr
    See pictures:
    ESII will be present at the EQUIPMAG 2008's exhibition

    The équipmag exhibition will be from the 22nd to 25th of september 2008 at the "e;parc des expositions, porte de Versailles" in Paris, into the hall 7.3. You will find our team there and discover an innovating range of solutions adapted to your activity.
    Read the press release written by Hugues Desmulliers
    Ask for your EQUIPMAG 2008 free passport.
    View pictures:
    ESII in the bulgarian embassies !

    Right now, the bulgarian embassies will receive their nationals with ESII solutions.
    A good reception, is the begining of a good treatment !

    More than 150 hospitals already receive their patients ESII solutions. The hospitals of Dijon, Villeuneuve sur Lot, Evreux and Sens have recently set up a qualitative reception ESII.
    See our ad
    La poste : -24% of waiting time

    Our adventure with "La Poste", began a few months ago. Today, in it´s monthly newspaper l´enseigne, La Poste draws a positive balance sheet of the ESII's experience. An article published in June 2008 annonces that thanks to ESII solutions, the waiting time have been reduced of 24% "an encouraging result !".
    Read the article.
    Customer Testimonial : IKEA

    Customer Testimonial : LA FNAC

    ESII has equiped quite 30 Air France's Shops

    which use eSirius to make the reception of their customers in the shops easier.
    New : ESII annonce the eSirius V6.0 release

    Begining of the setup of the 250 biggest Post Office with eSirius centralised

    Success for the new kiosk : CAMEO.

    Installed on 50 sites in 4 mounths for example: Nîmes Town Hall , Fnac or IKEA. Over the distribution of an evoluted reception ticket, the Cameo kiosk provide to manage customer´s flow and to inform them about their wiating time.
    eSirius new feature : Allow your customers to take an appointment directly from your web site

    thanks to this new eSirius feature : Internet Appointment Management. Furthermore, you can even confirm or recall the appointment by automatically sending SMS.
    Externalize your statistics

    Do you wish to externalize the development of your reception management statistics?Please try contact us because ESII propose a new service allowing to create on demand dashboards.
    THE MEDICAL WORLD fights passive waiting.

    More than 10 private clinics recently setup solutions allowing an optimized and confidential reception.
    IKEA :

    The firm use the eTrack Solution to optimize waiting time on Package delivery zone in its shops. This solution provides, visibility, confort and efficiency to the package delivery service. Furthermore, it increase IKEA customers satisfaction.
    TOWN HALLS Lyon, Montpellier, and many others, have chosen eSirius

    to improve their receptions.
    They have recently decided to optimise their customers reception with us !

    Councils of Agenteuil, Rennes and Saint Etienne
    The Urban Community of Strasburg
    The 25 sites of the Paris Police Headquarters
    Ikea Kuwait, the Moroccan Mail, the Moroccan national office of electricity
    The Family Allowance Office of Luxemburg, the Senegalese CBAO, the Cameroonian mail.

    Moreover, ESII is now commercialising its solutions in Romania, Mali, Togo

    Just introduce yourself !

    With the office ID display or individual display, you dynamically display who you are. Very useful to stop anonymity but also in case of shared offices or reception desks.




    All ESII's solution are now available in wireless mode

    ESII nearer from you !

    Actually, on the 15th of september, we inaugurated a new commercial and technical agency in Créteil, in Paris area.
    Let's discover the new ESII reception solution for companies

    They recently chose us ! Who are they ?

      -  CONTACT  -  




    News@ESII
    Ideas, Information, Content


    Events

    Click to view
     
    ESII participates in Equipmag 2010

    See the ESII team at Equipmag 2010.
    From 21 to 23 September 2010 - Booth H15 - PARIS - Porte de Versaille

    Read more...
     
    ESII participates in Gitex 2010

    Meet the ESII team at Gitex 2010.
    From 17 to 21 October 2010 - Booth B4-30 - Hall 4 - Dubai

    Read more...


    News

    Archives :
    2009  -   2008  -   2007  -   2006  -   2005

    2010

    2010-07-08 - Helvetian Success Story  2010-07-07 - ESII introduces CDisplay7™
    2010-07-05 - ESII announces its new customer forum 2010-07-01 - Focus on future customer flow management
    2010-06-17 - ESII announces its ESII International Partners Seminar 2010-06-12 - eSirius™ installed in Saudi Arabia
    2010-06-10 - ESII and Inform sign partnership agreement 2010-06-07 - eGestat ™ 3.0 is now available!
    2010-06-03 - The city of Bobigny selects ESII 2010-06-01 - The CRLC Val Aurelle renew their confidence to ESII
    2010-05-18 - ESII highlighted on the international scene 2010-05-13 - ESII solutions installed in Egypt
    2010-05-09 - VIP day on innovation in customer flow management 2010-05-04 - The prefecture of Calvados renews its confidence
    2010-05-01 - ESII solutions for the health sector selected again 2010-04-20 - Nancy university hospital improves its reception
    2010-04-15 - Chelles City Hall selects ESII 2010-04-08 - ESII participates in Hôpital -Expo 2010
    2010-04-03 - ESII innovative solutions installed on the US market 2010-04-01 - ESII attends TechPoint 2010 – Boca Raton, Florida
    2010-03-10 - ESII now in Norway 2010-03-05 - eGestat™ installed in Abu Dhabi
    2010-03-01 - New facilities installed with ESII solutions 2010-02-19 - eSirius™ 7.2 Now Available!
    2010-02-16 - ESII attends the GlobalShop show - Las Vegas 2010-02-05 - ESII earns ETL Listed Mark
    2010-02-01 - Plan, Manage and Monitor your project with ESII 2010-01-19 - ESII participates in Festival of Point of Sale 2010
    2010-01-18 - The Banque Populaire of Morocco selects eGestat™ 2010-01-16 - ESII is now present in Egypt
    2010-01-10 - ESII participates to the EuroCIS 2010 2010-01-05 - Sens city hall selects ESII







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