The American Hospital of Paris offers a multiple language reception to its patients
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With near 100,000 patient files managed each year, the laboratory of the American Hospital of Paris has installed ESII’s latest innovations. When he/she arrives at the laboratory, the patient identifies himself/herself in self service on the DISEO™ touchscreen dispenser. For a greater comfort, the DISEO™ is available in a multiple language version: French, English, Arab, Japanese or Chinese. Once identified and directed to the appropriate service (Retrieval of lab results, Scheduled test, Deposit of samples, etc.), the patient goes to the waiting area. Two LCD screens display call by number while broadcasting dynamic communication (hospital news, information, etc.). The care staff has access to tablets to call the next patient: this new feature guarantees mobility to the agents. This whole solution is driven by our most advanced reception management solution: eSirius™. |
Appointment at the Toulouse City Hall
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Already equipped with ESII’s solutions, the Toulouse City Hall upgrades its reception management tool and now offers services by appointment (also available for the local city halls). The Toulouse City Hall decided to install the eSirius™ reception management solution. As soon as he/she arrives and if he/she scheduled an appointment on the city hall’s website (or by phone), the user identifies himself/herself on the DISEO™ touchscreen dispenser located at the entrance. Two LCD screens display calls and dynamic communication (cultural information, opening hours, etc.) in the waiting area. At the reception, another screen indicates waiting conditions in real time per service (Passport, ID, etc.). With this solution, the Toulouse City Hall has modernized its reception. Users can make appointments online (time saving) and are better informed about waiting conditions. |
The French West Indies RSI receives its customers with ESII’s solutions
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To optimize its visitors reception and its ten departments management (Recovery, Affiliation, Pension Benefits, etc.), the FWI RSI (governmental social administration) adopted ESII’s solutions. eSirius™, reception management software, was selected : with its advanced features, it offers a smooth and communicative reception. To receive and direct the visitor according to his/her need, a DISEO™ touchscreen dispenser was installed in self-service at the reception. Once the visitor is identified and directed, he/she can follow the calls on a 42’’ LCD screen which also broadcasts dynamic communication (RSI news, etc.). This reception management solution enables to have a homogeneous reception for the ten departments. Visitors are clearly and efficiently directed and informed, and resources management is optimized. |
ESII equips two local city halls in Le Havre
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To drive its different local city halls, the city of Le Havre uses the multiple- site eSirius™ software: it enables to manage several distant sites in a centralized way. In each local city hall, a DISEO™ touchscreen dispenser is positioned at the reception and in self-service so the user can select his/her visit purpose (Administrative Procedures…). Provided with a ticket, he/she is then called by his/her number on an electronic display. With this centralized management, the city of Le Havre can supervise its local city halls in real time and receive statistical analysis for each of them. As for the user, he/she is immediately served and waiting conditions are improved. |
A new reception for Angouleme transport’s customers
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The Société de Transport du Grand Angouleme (STGA – Greater Angouleme Urban Transport) has just set up a new reception management system for its customers. Now, they can select their visit purpose directly on the DISEO™ touchscreen dispenser installed at the store reception. They are then directed to the service they want (Card creation, Ticket, etc.). A screen displays both waiting conditions and calls to the different counters. To drive the whole reception (dispenser, waiting conditions display, calls, etc.), the eGestat™ solution has been selected. Thanks to this easy-to-use solution, the STGA optimally manages its reception: less perceived and real waiting time, clear information about waiting conditions for customers, and a better flow management for the agents. |
Labs receive their patients with ESII’s solutions
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The Biolor, Biolam and Hauts d’Avignon labs (France) selected the eGestat™ solution to easily manage their reception. For François Cornu, Manager of the Biolam Lab: “eGestat™ enabled us to solve patient flow issues at peak times, and to ensure the privacy of interviews between patients and staff […] As soon as they arrive, our patients can see the average waiting time and are sure their request will be processed.” A DISEO™ touchscreen dispenser available in self service at the reception enables the patients to select the service as soon as they arrive: sample with or without appointment, results pick-up, etc. A call ticket is issued and they can wait for their turn. To call the next patient, displays and video screens are positioned in the waiting area: they indicate the called number, the calling desk and broadcast dynamic communication (screens only). Further information about our lab solutions here. |
" XXL size " for ESII
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The sports retailer XXL, present in Norway and Sweden, used the ESII’s know-how to better receive its customers. The retailer selected the eGestat™ solution to enable its store managers to optimally deal with clients reception. The eStat™ module was also installed to analyze the reception data and efficiently distribute resources according to visitor flows. A DISEO™ ticket dispenser was positioned at the store entrance: customers can enter their inquiry. They are then directed to the adequate department and are informed about waiting conditions on their ticket. An electronic display calls them by their number. With the ESII solutions, customer service is improved and sales people work in better conditions. |
A custom-made reception for Belém‘s USF
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Belém’s Unidade de Saúde Familiar (Portugal) has just installed the ESII reception management solutions. Receiving important patient flows, this healthcare center chose the eGestat™ solution to easily manage its reception. It also set up the advanced statistics module eStat™ to collect and analyze all the reception data. From a hardware point of view, a ticket dispenser DISEO™ was positioned at the entrance of the building. Thus, patients indicate the service they want and are then called at one of the five reception workstations. Thanks to this simple solution, Belém’s USF has regulated its patient flows. Waiting conditions are improved and resources management is optimized. |
Travelex fluidizes its customer reception|
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Travelex is the world’s exchange specialist. With 1,000 counters in 25 countries, and an average of 2,000 customers attended each hour, Travelex faces important customer flows. To maximize its reception management, the leader has just set up an ESII solution in one of its Charles de Gaulles Airport counters. The eSirius™ solution was installed, offering efficient and advanced reception management features. When he/she arrives, the customer identifies himself/herself and selects the service he/she wants via the ticket dispenser DISEO™ TS. A screen is positioned above the DISEO™ to indicate both the called numbers and the calling counters. Each counter is equipped with an electronic display, which indicates the called number, and which thus offers a better visibility to the customer. Reception is better organized and queues are reduced. |
Hospitals and patients overwhelmingly support the ESII reception
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Optimization of the patient reception and journey is at the heart of hospital stakes. And they are more and to trust ESII for their reception management. The Lagny Marne-la-Vallée Hospital (France) opted for the eSirius™ solution, ideal for a complete and efficient reception management. To receive patients, three DISEOs™ were installed: available in self-service, these ticket dispensers both identify and direct the patient to the service of his/her choice. Provided with a call ticket, the patient serenely waits to be called on one of the three video screens. The Saint-Nazaire Hospital (France) also chose the eSirius™ solution to manage its reception. No less than seven DISEOs™ and an interactive kiosk CAMEO™ were deployed in the entire building to receive, identify and direct patients to the right service. Seven screens were shared out in each consultation service (Pediatrics, Orthopedics, Ophthalmology, etc.) to call patients. Thanks to these solutions, patients are reassured as they are well informed and directed. Queues are fluidized and care staff’s working conditions are improved. Find more about our healthcare solutions. |
Northern Europe adopts the ESII solutions
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Bergen’s city Housing department (Norway’s 2nd biggest city) has just installed an ESII solution to manage its reception. It chose the eGestat™ solution, which is ideal for an easy reception management. As soon as they arrive, citizens select the service of their choice on the DISEO™ ticket dispenser. When it is their turn, they are called at the counter that matches their request via electronic display. The Assens pharmacy (Denmark) also opted for the eGestat™ solution combined with a DISEO™. Patients indicate the purpose of their visit on the dispenser. Provided with their reception ticket, they are then called at one of the counters via electronic display. With these easy-to-use-and-to-install solutions, visitors’ reception is optimized and waiting times are reduced. Resources management is more efficient. These installations were respectively implemented with our partners, Selmatec and Nordic Retail. |