Details

Your can manage appointments for the various services, ensure the fluidity of your reception and plan your resources better: your reception is controlled and your users are satisfied. This appointment management can either be used alone or be integrated into an overall management solution for your reception

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Main features

  • Management of all types of appointments (for a service, a staff member, one or several purposes)
  • Automatic calculation of processing time
  • Booking of appointments on Internet
  • Booking of appointment through a call center
  • Booking of appointments directly by the receptionist on site
  • Confirmation of the appointment par email and/or SMS
  • Email and/or SMS reminder for avoiding appointments that are not kept
  • Identification of the user on arrival
  • Respect of the appointment time
  • Smooth management of appointments alongside non-planned visits
Details

Your information and communication give you a modern and dynamic image.

eSirius™ includes a module unique in the world for simulating waiting time taking into account all criteria (traffic flow and current waiting time, processing time underway and planned, connected staff, staff planning, appointments etc) and can provide an extremely accurate estimated waiting time.
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Improving the digital relationship with your users



ESII has already developed and implemented solutions which meet the recommendations of the RIESTER report on the digital relationship with users of public services.


A notable element in your report (...) is the need to develop proactivity by government offices in its services, stated the Minister for the Development of the Digital Economy on Friday (12/02/2010). The Minister spoke of email or SMS alerts, making appointments remotely and indicating the actual waiting times.

Nathalie Kosciusko-Morizet - Minister for the Development of the Digital Economy.      
Operation of the ESII solutions


Making appointments over the Internet and the indication of waiting time in real time improve the digital relationship with your users and increase their satisfaction in an innovative, simple and effective way.


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Making appointments on the Internet

With ESII solutions you enable your users to make appointments over the Internet for all your services that meet the public (City halls, Local authorities, Tax offices, Family allowances, Social Security centers, Job Centers, Consulates etc).

Further details

Main features
 
Knowing waiting time in real time

ESII solutions also allow you to know waiting times at counters over the Internet or from a mobile phone.

Further details




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