To avoid conflicts
Ranking, usually associated with a ticket (but there are other alternatives), reassures the visitor on his consideration. It will be taken in order without the risk of being passed in the queue or see the “window / box / desk” next "go faster ".
Waiting lines management by ESII
This section covers queues management. For a more comprehensive management of your reception, ESII offers a range of advanced customer reception management solutions.
5 reasons to use ESII solution for managing queues
No privacy
Conflicts
Customers not taken into account as they arrive
No matching between customers inquiries and sales staff capabilities
Immediate support
Respect privacy for interview
Salespersons match with customers requests
Very useful for high traffic periods (sales, Christmas, …)
Customers served according to registration time and requests
Higher customers loyalty thanks to managed
No more missed sales
Salespersons warned in back office according to customers requests
No waiting lines balance
Low resources management
“Next line potentially faster” syndrome
Customers blocked in waiting lines
Long queue perception
No conflicts
Time and flows analysis
Virtual line (customer is free)
Easier for staff to deliver the best service
5 reasons to use ESII solution for managing queues
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To boost the wait
The visitor is released from the queue. He can enjoy your space (vending machines, shop, news).
The visitor is released from the queue. He can enjoy your space (vending machines, shop, news).
To remove salespersons stress
The reception system enables to have stress-free situations because there is no more arbitration to manage between visitors and the pressure is controlled.
The reception system enables to have stress-free situations because there is no more arbitration to manage between visitors and the pressure is controlled.
To ensure confidentiality
Customers are no longer one behind the other at the counter. They can enjoy the waiting area. The interview at the counter is therefore more suited for a personalized reception.
Customers are no longer one behind the other at the counter. They can enjoy the waiting area. The interview at the counter is therefore more suited for a personalized reception.
To give the image of an organized reception
The client knows that the system has taken him into account and that he will be looked after. He sees the progression of his wait with the advancing numbers (or names) called.
The client knows that the system has taken him into account and that he will be looked after. He sees the progression of his wait with the advancing numbers (or names) called.
Comparison before and after queues management solution set-up
In a retail space (shops, pharmacy, travel agency ...)
No privacy Conflicts Customers not taken into account as they arrive No matching between customers inquiries and sales staff capabilities
Immediate support Respect privacy for interview Salespersons match with customers requests Very useful for high traffic periods (sales, Christmas, …) Customers served according to registration time and requests Higher customers loyalty thanks to managed No more missed sales Salespersons warned in back office according to customers requests
In general reception area (bank, hospital / clinic, laboratory, administration ...)
No waiting lines balance Low resources management “Next line potentially faster” syndrome Customers blocked in waiting lines Long queue perception
No conflicts Time and flows analysis Virtual line (customer is free) Easier for staff to deliver the best service
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