Queue management by ESII:

  • Experience: queue management developed and commercialised for over 25 years
  • Markets: queue management system deployed in over 50 countries
  • Sectors: queue management installed in all types of sectors (Retail, Finance, Telecoms, Health, Public Sector)
  • Installed sites: over 8,000 worldwide installed with queue management systems.
  • Use: over 500 million users use our queue management systems every year
  -  CONTACT  -  


Reception management


Our concept


At ESII we think that waiting in a

queue

, unless it is managed immediately has a negative impact on your business.

That is why we have created and developed

queue management

systems which allow you to

manage customer flows

and the purposes for their visits from initial contact to the service given.

These

intelligent queue management systems

allow you to increase your productivity and your sales and reduce your operating costs by ensuring that your customer is served by the staff who are the most qualified according to the request.

Queue management

is above all a way of increasing customer satisfaction by reducing the perceived and actual waiting time. You create a pleasant environment and waiting is fair and controlled for the customer.

An

innovative queue management

system also contributes to the satisfaction of your working teams by reducing the amount of stress and optimizing the processing of requests.

Queue management

also enables you to generate data about how your customers wait and how your teams can best serve them. This type of information assists you in improving your organization processes and in increasing the quality of your customer service.

For ESII

queue management

covers 6 stages and we have developed solutions which cover each stage of the process:






Our modular solutions, adaptable to various sectors (Retail, Health, Telecommunications, Finance, Transport, Public Sector), can develop from the management of a simple

queue

to

centralized multiple site organization







Advantages of managing queues


Our innovative management of queues assists you in improving your organization processes and in increasing the quality of your customer service.


Click to view
       
Improve the reception of the public generally

Provide information about waiting conditions
Avoid conflicts
Reduce and dynamize waiting time
Make waiting pleasant and adapt it according to requests
Offer the possibility of making appointments (by telephone or internet)
Give loyalty card holders favored treatment
 
     
Promote the brand image

Thanks to one2one reception
By an organized set of reception services
By modern and ergonomically designed equipment
   
   
Limit the overall cost

With a centralized solution without deployment
Adapted ergonomics
With limited energy consumption (respect for the environment)
     
 
Manage the organization in an optimum way

Ensure processing by the most qualified person
Monitor activity in real time of one or more sites
Optimize resources
Analyse activity at a later time
Segment your queues
Fluidify visits through appointments
       
Increase profitability

Adapt resources to flows
Refocus staff work on consultancy
Do not miss sales
Increase customer loyalty through quality reception
Strengthen the impact and targeting of communication
Manage your reception in a centralized way


Our team of experts in the management of queues is available to assist you in choosing the most appropriate solution, on site deployment, training and technical support.





Copyright © 2010 ESII - All rights reserved.
Share Share